Salesforce.com, Inc Solution Architect/Sr. Solution Architect-Marketing Cloud in Topeka, Kansas
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Customer Success Group
We are hiring Salesforce Solution Architects for the following industry verticals:
AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality and Business Services)
CMT (Communications, Media and Technology)
FINS (Financial Services including Insurance)
HLS (Healthcare and Life Sciences)
RCG (Retail Consumer Goods)
PubSec (Public Sector, Non-profit, and Education)
The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key work. They serve as hands-on advisors, using good interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.
Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a good understanding of typical business challenges or common objectives faced by customers within the industry.
Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects contribute to thought leadership and best practices by engaging with the cloud-specific practices teams. They will contribute both internally in their Community and externally in the marketplace.
YOUR IMPACT: Responsibilities
Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform authority to the company’s largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails -
Serve as a trusted advisor to the client
Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
Work closely and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
Identify and proactively run risk areas and commit to seeing an issue through to complete resolution
Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
Review and accurate project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform
5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and proven success
Extensive experience with configuration and customization on the Salesforce platform
Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of collaborators
Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Good communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
Must be a teammate as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
A great listener with the ability to connect with people in diverse roles
Resourceful and entrepreneurial thinker who can work through and solve problems
Possible travel of about 25%, but exact travel requirements will vary based on customer.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Validated results in delivering high value business outcomes using an agile approach
Shown results leading customer and/or partner success stories
Relevant Salesforce certifications and consulting experience are strongly recommended
MARKETING CLOUD APPENDIX
Marketing Cloud :
Experience leading Enterprise level customers through Marketing transformations.
Two or more Salesforce Marketing Cloud Certification (Marketing Cloud Administrator, Marketing Cloud Email Specialist, Marketing Cloud Consultant, Marketing Cloud Developer)
Solid understanding of RDBMS such as MySQL, Oracle, or MS SQL Server
Familiarity with Marketing Cloud integration methods including Sales/Service cloud, sFTP, and API integrations
General understanding of how Interaction Studio and CDP fit into the Marketing Cloud suite of products
Interaction Studio :
Help customers realize and complete a 1:1 personalization vision that unifies a customer’s experience across touch points (web, mobile app, email, sales + service, POS, etc.).
Deep understanding of web app technologies with experience both implementing and advising customers on standard processes.
Deep Understanding of ETL data processing
Understanding of web application architecture including single page applications and server-side HTML web applications.
General understanding of mobile app technologies with experience both implementing and advising customers on standard methodologies
Understanding of mobile application architecture including react native/flutter is a plus
Specializes in capturing and analyzing information related to data integration, subscriber management, and identify resolution
Relevant Salesforce CDP platform experience or equivalent Customer Data Platform/Management (Custom CDP Solutions, SaaS CDP Solutions such as Tealium AudienceStream, Adobe AEP, Segment, Arm Treasure Data, BlueShift, SessionM, RedPoint etc.) experience preferred
Experience with data management, data transformation, ETL, preferably using cloud-based tools/infrastructure
Relevant Salesforce experience in Sales & Service Cloud as well as Marketing Cloud, related certifications is a plus (Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, etc.)
Knowledge of Data Governance and Data Privacy concepts and regulations a plus
For Colorado-based roles: Minimum annual salary of $86,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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