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Oracle Snr Manager, Data Center Global Support & Escalation in Topeka, Kansas

Job Description

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages a team supporting and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.

Manages and controls activities in multi-functional areas or sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Successful track record in applications implementation and as a manager. Expert knowledge of all applications within a business area; plus some knowledge of other applications. BA/BS degree preferred.

Responsibilities

JOB REQUIREMENTS:

  • Lead a highly technical team of Data Center Operations experts responsible for technical escalation, project oversight, and driving world-class operations.

  • Maintain optimal efficiency through strong global processes, clear and timely communication, and continuous improvement.

  • Develop and implement best in class operational standards and procedures.

  • Lead a highly engaged team that delivers strong performance Develop, support, and adhere to global processes and policies to ensure consistency across data center regions. Oversee the technical support and escalation function and staff across the region, partnering with peers and Data Center managers in other regions to ensure global success. Responsible for adhering to company security and control policies and procedures as directed Maintain direct contact with internal customers and partners to maximize quality and efficiency.

  • Cross Collaborate with other teams within OCI including Data Center Operations, Inventory, Networking, and Incident Management.

PERSON SPECIFICATION:

  • Proven Experience in Data Center Operations, Cloud Operations, Technical Support and/or Engineering supporting large, Enterprise customers.

  • Demonstrated leadership skills and qualities and experience leading high performing technical teams with the ability to set priorities in a high-pressure environment

  • Strong background with Problem Management, Change Management, Incident Management, Knowledge Management, Continual Improvement

  • Experience in handling multiple tasks and the ability to prioritize a highly varied workload to maintain required productivity level

  • A strong commitment to exceptionally high standards in the work environment

  • Ability to seek out areas for improvement as well as planning and enacting such changes with a bias for action

  • Excellent interpersonal, written, and verbal communication skills with a proven ability to communicate technical concepts so others on all levels will understand, both to senior managers and leadership as well as their own team(s).

COMPLIANCE

  • Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, after a conditional offer has been extended.

Range and benefit information provided in this posting are specific to the stated location(s)

New York City Pay Range: from $113,800 to $229,000 per annum; eligible for bonus and equity.

Colorado Pay Range: from $113,800 to $216,900 per annum; eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Flexible paid time off (unlimited or accrued vacation and sick leave)

  9. Paid parental leave

  10. Employee Stock Purchase Plan

  11. Adoption assistance

  12. Financial planning and group legal

  13. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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