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Nelnet ServiceNow Platform Architect in Topeka, Kansas

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

A ServiceNow Platform Architect will design and develop Nelnet’s ServiceNow platform. The Architect will lead responsibility for creating solutions to match the requirements of stakeholders, collaborators, and customers while ensuring the platform’s health and stability. The architect will also assist the development team though providing technical expertise and guidance as needed. Serves as the evangelist of the architectural vision, strategy, and principles to internal staff, customers, analysts, and executive leadership. Displays leadership both within assigned team as well as the larger IT division. Mentors and teaches other individuals in both technical and non-technical skills.


  1. Interprets, evaluates, resolves and tests client inquiries or issues regarding the functional operation of application hardware and software.

  2. Architects and implements technical components of enterprise-wide technical systems.

  3. Addresses problems of systems integration, compatibility, and multiple platforms.

  4. Serves as technical expert in design, development, and integration.

  5. Demonstrates highest technical competency in all phases of systems or applications.


Bachelor's degree in Information Science or related field and/or equivalent combination of education and experience desired.


• Proven experience as a ServiceNow developer or architect, with a strong understanding of the ServiceNow platform and its capabilities.

• Experience in leading ServiceNow implementation projects from design to deployment.

• Expertise in ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts, UI Actions) and ServiceNow integrations.

• Familiarity with ITIL processes and IT Service Management (ITSM) best practices.

• Strong problem-solving and analytical skills with the ability to think critically and propose innovative solutions.

• Excellent communication and interpersonal skills, able to collaborate effectively with technical and non-technical stakeholders.

• ServiceNow Advanced certification(s) are a plus.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)