Oracle Senior Support Integration Architect in Topeka, Kansas
To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.
Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Job duties are varied and complex utilizing independent judgment. May have project lead role.
We are elated to hire a Support Integration Architect ,at Oracle Cerner . As Support Integration Architect, you will manage complex client relationships with a high degree of variability. You will develop and plan the execution of client domain strategy . You will troubleshoot complex technical integration issues, escalating as appropriate. You will analyze performance metrics and identify and propose domain stability improvement strategies. You will work with cross-functional organizations to identify and evaluate packages for code compatibility . You will contribute to internal team value and improvements and you will mentor and develop new associates.
At least 8 years of total combined related work experience and completed higher education, including:
At least 2 years healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience;
Bachelor’s degree Computer Science, Computer Engineering, Software Engineering, Computer Information Systems, Information Technology, Information Systems
At least 2 years of technical support and/or implementation work experience
At least 1+ year of Integration Architect experience or completion of the Oracle Cerner Integration Architect Development Program, CCL, partnering with internal and external client teams to understand, design, and experience with change management, project management, and domain strategy
Provide 24/7 on-call support as needed
Willing to travel up to 20% as needed
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Perform other responsibilities as assigned
Range and benefit information provided in this posting are specific to the stated location(s)
New York City Pay Range: from $39.52 to $69.23 per hour; from $82,200 to $144,000 per annum; eligible for equity.
Colorado Pay Range: from $35.34 to $65.58 per hour; from $73,500 to $136,400 per annum; eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible paid time off (unlimited or accrued vacation and sick leave)
Paid parental leave
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
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