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ICF Consulting Group, Inc. Senior ServiceNow Trainer (Remote) in Topeka, Kansas

*We are open to supporting 100% remote work anywhere within the US. *

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology department, seeking a ServiceNow Trainer to support upcoming needs with our federal customers.

Our IT Modernization division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

We currently have an opening for a trainer in our program. The focus and priorities of the program are to enhance the customer experience for program stakeholders while increasing visibility into operations.

The ServiceNow trainer will work closely with program and project managers as well as product owners and stakeholders to provide program-level training support. You will be primarily responsible for supporting program-level training needs up to and including:

  • Train highly skilled technical SMEs and ServiceNow Process Owners

  • Train ServiceNow end-users for faster and more meaningful adoption

  • Drive ‘compounding capabilities’ strengths (example: Project Manager training with ServiceNow ITBM training)

  • Help to create and support a “culture of learning”

  • Ensure employee growth is personally and professionally aligned with organizational needs

  • Meeting with Product Owners to understand specific training requirements

  • Provide easy access to current training resources

Required Skills:

  • 3 years+ leading large training workshops

  • At least 2+ years of experience with ServiceNow basic navigation and terminology

  • 5 years+ of experience working on large US government contracts

  • US Citizenship required due to federal contract requirements

  • Must be able to obtain Public Trust clearance.

  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.


  • Experience in setting up a corporate training program

  • Experience training on multiple different ServiceNow modules, including:

  • Workplace Service Delivery (WSD)

  • Security Operations

  • Event Management

  • ITBM

  • ITOM

  • ITAM




Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf) .

Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is -

$80,656.00 - $137,116.00

Nationwide Remote Office (US99)

Need help? We're here:ICFCareerCenter@icf.com

About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with approximately 8,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.