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Concentrix Senior Sales & Solution Architect in Topeka, Kansas

Job Title:

Senior Sales & Solution Architect

Job Description

Your Journey at Concentrix Starts Here:

At Concentrix, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.

We cannot achieve this vision without you!

If you have an interest in improving business performance for the world’s best brands in over 40 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.

  • Are you ready to reimagine the world?

  • Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?

  • Are you bold in your decisions, and do you have contrarian views on how to run a business?

  • Are you fanatical in your pursuit to continue improving your capabilities?

Concentrix provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

In our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of design, build and run the future of CX.

We’re a remote-first company looking to hire the absolute best talent in the world.


You are a Senior Sales Solution Architect and will drive new business solutions for clients through successful implementation of expansion strategies. You understand the BPO landscape and convey years of BPO solutions experience into relevant solutions. You work toward full collaboration, laterally, vertically, internally and externally. You will successfully establish business relationships at the highest levels within your client organization, with the goal of expediting scalable solutions within a complex global environment. You will report to our Director, Solution Architecture.

What You Will Do:

  • Design customized BPO solution proposals for our clients, focused on Customer Relationship Management Solutions in Contact Center / Front Office, and/or associated back office/ processing center offerings developing CX solutions within a complex operational environment

  • Maintain and apply knowledge of market insights/trends and competitive landscape, specifically around the technology applied in the Contact Center or CX business i.e. Process Automation / Analytics / Omni-Channel, etc. while managing business transformation with improvements in process

  • Employ knowledge of the commercial/pricing models used in selling BPO solutions to clients, including gainshare and transformation models building models to demonstrate business cases, etc.; quantifying the value of the solution to the client

  • Collaborate with all levels of an organization, including senior executives in sales, products and operations, across multiple international companies required

  • Identifies the best-fit blend of analytics, technology, and operations talent to bring the solution’s value to the client and to the company developing transformation business cases and creative commercial models that allow stakeholders to achieve their innovation, service, and financial goals

  • Serve as an internal subject matter expert (SME), and when needed, client-facing external SME, on key topics in the BPO space, including traditional offerings, analytics, and technology offerings, and trends in the BPO / Customer care industry

Who You Are:

  • 5 years or more experience in an advanced contact center / Professional Business Services Solutions Provider, Customer care analytics and/or technology practitioner role, solutions, consulting, or equivalent.

  • Strong Solution Sales Acumen and expertise

  • Engaging Executive Presentation Skills

  • Client Facing Experience; Project Management Expertise

  • Record of working seamlessly through internal and external collaboration


USA, FL, Work-at-Home

Language Requirements:

Time Type:

Full time2023-10-16

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .