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Overview

Senior Program Manager, Implementation

Role Overview

The SeniorProgram ManageratHealthEdgesupports our health plan,providerand partner customers tosuccessfully implementWellframeproducts and services. The SeniorProgram Managerwill be the primary operational point of contact fortheir assigned customers, working within a multidisciplinary, team-based customer delivery model. Reporting to theVPof Customer Operations, theSeniorProgram Managerwillbe responsible fortheimplementationand support of 2-4 customers at any given time. Some accounts might be complex with multiple implementations.You will be supporting new customers as they implement ourWellframeproduct, as well assupportingexisting customersas they expand their use of theWellframeplatform.

The SeniorProgram Managerwill work closely with the customer and internal teamsto ensure key projectmilestones are met on time and that the customer is positioned for successwith respect to theirWellframeutilizationand engagement metrics (e.g., customer staff adoption,member/patient onboarding, etc.). AtWellframe, the SeniorProgram Managerwill bean expert source of knowledge on theWellframeplatform, operations, and delivery model.Youwill bea voiceof the customer, as well as a customer advocate, relaying thecustomer’s experiences and feedback internally and deriving opportunities for product and servicesupport and enhancement.

Your Impact:

• Serve as the primary, daily point of contact to customer operational teamsduring implementation,buildingstrong and lasting relationships with customer counterparts

• Responsible for coordinatingWellframeand Customer project/program resources and requirementsneeded fora successful project delivery

• Specific tasks include project management, leading customer calls, training customerstaff, ensuring deliverables are met on time and of the highest quality

• Quicklyidentifyingand communicating potential risks as theyemergethat mayimpacttimeliness and successand implementing risk mitigation measures

• Serve asthe primaryintermediary between customers andHealthEdgeteamsduring implementation

• Work with other internal teams to helpoptimizedelivery processes

• Identifypotential expansion opportunities to sales and account management

• Lead the implementation of newproducts and servicessupportingexisting customers

• MentoringjuniorProgram Managers

• Serving as a subject matter expert in support of sales conversations

• Leading internal projects and initiatives as needed

What you bring:

• Bachelor’s degree, with a minimum of6-8years ofproject managementexperience

• Minimum 5years experienceleadingcross-functional, technical implementation projects in the healthcare space

• Experience working directly with external customersa must

• Strong interpersonal skills with a desire to understand and serve the multi-dimensional needsof our customers - those of their business, their clinicalteamsand theirmemberpopulations

• Smart, well-organized, and collaborative, with a strong attention to detail & experience inproject management and operations

• Strong understanding of payer, provider, and other key stakeholders in the healthcare marketlandscape

Who you are:

• A passion for health, health care, and delivery transformation, including the role of digitaltechnology and technology broadly in this transformation

• Exceptional written, verbal, and presentation skills

• A self-starter witha track recordof deliveringstrong performance, professional maturity, andbusiness acumen

• "No task is too small" attitude, with a passion for service excellence and eagerness to learn

• Energetic, kind, sincere, patient, and adaptable

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US

Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required . HealthEdge reserves the right to modify , add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI-Remote

Job Locations US-Remote

ID 2024-4754

Category Hidden (29004)

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.