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Lumen Senior Manager Program Management in Topeka, Kansas

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr. Manager Program Management role requires working collaboratively with leaders across the Lumen organization to design, execute, and lead multiple teams through Enterprise or Partner Transformation change efforts of varying size and complexity. This role will utilize change management principles, processes, and tools to focus on driving financial and operational results for our customers, behavioral changes; leading change strategy, and assessing stakeholder impacts and organizational readiness, recommending and/or implementing appropriate communication, training, and behavioral change solutions, and measuring effectiveness to enhance organization, group, and individual performance.


This is a fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

  • Lead, guide and support multiple workstream leads through the design and implementation of targeted change strategies including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability.

  • Facilitate cross-functional coordination across project plans, lead work stream dependencies and the impact on downstream working groups. Manage overall transformation activities, plans and schedules associated with deliverables/milestones.

  • Track updated accomplishments, KPIs, key issues and/or change controls, lead working group meetings. Create weekly project status and executive reporting.

  • Proactively engaging with stakeholders to identify challenges, recommend solutions and manage expectations.

  • Anticipating customer/employee needs, recognizing and acting on opportunities to enhance experience

  • Proactively gather and analyze data, evaluate results, and develop recommendations and road maps across multiple workstreams. Recommend measures/metrics to monitor aligned with tactical plan execution/implementation and track measured progress. Partnering with finance team for value assessment and tracking.

  • Work with Customer Success/Sales Directors/General Managers, in identifying other opportunity areas to strengthen the sales and Customer Success partnership.

  • Build and maintain effective partnerships with key cross functional leaders (Customer Success, Sales, Service Delivery, Service Assurance, CFS leadership) and coach/guide project team

  • Partner closely with HR and recommend appropriate new or revised change management tools and practices

  • Complete all other assigned duties

What We Look For in a Candidate

  • Minimum of a bachelor’s degree, preferably in business administration or economics. Master’s degree is preferred

  • Strong interpersonal and influence skills; effectively convey your ideas through clear communication, whether in team discussions, presentations, documents to garner support for projects

  • Excellent oral and written communication skills, ability to interact effectively with all levels of management and Partners

  • Leading and understanding large, complex transformation projects

  • Highly organized, ability to prioritize tasks effectively

  • Ability to lead, guide and coach project team members in complex transformations

  • Ability to navigate complex organizations to get the answer you need through perseverance and personal initiative, drive and conviction

  • Ability to interpret financial statements and P&L

  • Ability to prioritize, manage time effectively, escalate issues appropriately, and keep information confidential is critical to this position

  • Ability to adapt to new opportunities and challenges as the business evolves

  • Champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance


The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$111480 - $148630 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$117340 - $156450 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$123210 - $164280 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$129080 - $172100 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 333587

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline