Marriott Senior Director, Commerce Product Strategy & Activation (NYC or Bethesda Preferred) in Topeka, Kansas
Job Number 22160761
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Located Remotely? Y
Position Type Management
The Senior Director, Product Strategy will manage and orchestrate the activation of Products in alignment with our Marriott strategic priorities. This role will coordinate closely with other focus disciplines including Revenue Management, Product Catalog, Order Orchestration and Payments, to develop policies & rules for the sales & servicing via Marriott channels. This position will also work with key Marriott stakeholders (Global Operations, Onsite Digital, Owner & Franchise Service, Consumer Experience, Commerce Partner Portal, Legal, Procurement, etc.) to manage the product strategy. In addition, this position will coordinate with and support Global Operations for on property processes. This role will also have responsibility for the following:
Develop a comprehensive Product strategy for products as part of Marriott’s strategic priorities
Oversee the collection of necessary content from the third-party providers
Oversee the development of new business processes as part of the Product Strategy
Manage the development, approval & governance process for Distribution and Revenue Management policies & rules (in coordination with the Revenue Strategy team for revenue related items)
Manage the communication of these policies for products
Develop ongoing reporting, monitoring, and management of the sales of products
Execute and re-evaluate the Product Strategy on an ongoing basis
Education and Experience Required
8+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance.
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major.
Experience defining & managing product strategy as part of a transformational strategy for business units.
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
Demonstrated ability to develop executive level presentations to enable socialization of new products, business processes and activation strategies including channel management.
Strong skills working with Microsoft PowerPoint, Excel, Word, and other tools used for the development of product strategies and workflows.
Demonstrated ability to work well within all levels of the organization, especially internal senior management.
Education and Experience Preferred
CORE WORK ACTIVITIES
Product Strategy and Activation
Develops a comprehensive Product Strategy for Marriott.
Works with internal stakeholders to understand and document key product requirements for brand-level and local market needs.
Develops an activation strategy working with Marketing, Communications, Brand, Owner & Franchise Services, Legal, Global Technology and Continent teams.
Collection of needed content from third-party product providers
Works with internal stakeholders to understand and document, where needed, the necessary content required
Identifies updates needed to existing processes based on new capabilities.
Defining new business processes and functional requirements
Works with stakeholders to understand the business and functional requirements of each product where new business process will be needed.
Collaborates with others to define new business processes.
Socializes, validates and revises proposed business processes and functional requirements with both direct stakeholders and impacted business disciplines.
Distribution and Revenue Management Policy Governance
- Manages the development, approval & governance process for Distribution and Revenue Management policies & rules (in coordination with the Revenue Strategy team for revenue related items).
Reporting, monitoring, and management of products
- Supports Marriott strategic priorities and on-going performance reporting once products are launched.
Supporting communication and stakeholder management
Leads/attends business review meetings as appropriate.
Develops updates for senior management (HQ and Continents) as needed.
Supports execution of strategic meetings between stakeholders and Marriott senior executives, as needed.
Change Management and Communications
- Develops materials for communicating the Product Strategy to impacted user groups
Managing Work, Projects, and Policies
Manages and implements work and projects as assigned and across teams.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Analyzes information and evaluates results to choose the best solution and solve problems.
Provides timely, accurate, and detailed status reports as requested.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
Demonstrates self-confidence, energy, and enthusiasm.
Informs and/or updates leaders on relevant information in a timely manner.
Manages time effectively and conducts activities in an organized manner.
Presents ideas, expectations, and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Performs other reasonable duties as assigned by manager.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specificstrategic work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension - Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?