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Vista Outdoor Retention Marketing Manager CRM - CamelBak in Topeka, Kansas

Job Description

CamelBak is passionate about improving the outdoor experience through hydration; striving to make the planet a better place for all of its inhabitants through our work in sustainability and clean water access. We're inspired by the ever-changing needs of the diverse outdoor community and are driven to be the first to meet them. We get excited about solving problems and taking on seemingly impossible challenges.

We are looking for a Retention Marketing Manager, CRM to join the Commercial & eCommerce team. In this role, you will be responsible for managing retention programs that maintain customer relationships through a data-driven approach for DTC and retailers through various channels including email, loyalty program, review collection and more.

This position reports to the Sr. Performance Marketing Manager and allows you to work out of your home office.

As the Retention Marketing Manager , you will have an opportunity to:

  • Manage retention campaigns from end to end; strategy, requirement gathering, creative approach and optimizations, building, monitoring, reporting, and analysis.

  • Build and execute robust, innovative email initiatives of all lifecycles, transactional, segmented audience and batch and blast emails.

  • Focus on personalized messaging, churn prevention, lifecycle campaigns, post-purchase journey,segmenting audiences, optimization, and A/B testing.

  • Ensure that all email campaigns are executed accurately in a timely manner for multiple channels including DTC and retailer platforms (ex. Amazon MYCE, Yotpo, ExpertVoice).

  • Lead the strategic vision, growth analysis and execution of our loyalty program.

  • Collaborate with key stakeholders to drive channel success, including our internal creative team, brand marketing, product, merchandising, sales, and developers.

  • Possess a deep understanding of email creative best practices to provide solid, data-driven feedback.

  • Own CDP analysis and reporting in conjunction with the team at Vista Outdoor.

  • Conduct monthly analysis of the channel and provide KPI centric reporting on progress/opportunities within retention marketing. Present reporting to key stakeholders throughout the company.

  • Leverage research, insights, and campaign results to make data-driven decisions, including identifying potential profitable new retention channels.

  • Assist, as needed, with broader digital marketing initiatives that help drive growth for the site and brand overall.​

You have :

  • 3+ years of hands-on experience managing retention, CRM programs from conception through analysis for a B2C business.

  • Experience leveragingcomplex marketing automation and CRM systems. 

  • Deep expertise managing day-to-day email execution (segmentation, production, deployment, reporting), understanding customer segmentation, list management, deliverability, and CAN-SPAM laws.

  • Experience working with Salesforce Marketing Cloud is required.

  • Passion for data-driven marketing and building programs that drive incremental results.

  • A creative, big-picture thinker who uses data to improve campaigns and customer retention strategies.

  • Team player and strong communicator.

  • Exceptional project management skills, experience managing multiple competing projects/deadlines, and strong attention to detail.

  • Customer obsessed and a creative thinker; you care deeply about our customers and their experience with the brand.

  • Experience in the outdoor industry or retailpreferred.

Pay Range:

$80,700.00 - $126,300.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

Join our talented team! Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers. Our culture centers on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience.

Vista Outdoor is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to careers@vistaoutdoor.com . Please note that this email address is for accommodation purposes only. Vista Outdoor will not respond to inquiries for other purposes.