Midwest Health Retail Store in Topeka, Kansas
Summary: Interviews customers and records all information into the appropriate records for customer service. Duties and Responsibilities: * Talks with customers by phone or in person and receives orders for delivery, pick-up, discontinuance, maintenance or changes in service. * Fills out order forms, determines charges and coverage for service requested,· collects co-pays, and inserts data into information system. * Solicits sale of new or additional services. * Refers complaints of service failures to designated departments for investigation. * Creates patients records and scan all customer documentation. * Communicates with Insurances and other Organizations regarding equipment or service selection. * Schedules deliveries, pick-ups, discontinuances, maintenances or changes in service. * For retail -keep store clean and straightened, keep shelves stocked, assist customers with purchases, educate on equipment usage, and open and close the store. * Participates in traditional and e-learning programs. * Works effectively with other company employees, managers, and departments. * Performs all job functions with Company Mission, Vision, and Goal Statements in mind. Requirements: * High school diploma or general education degree (GED); three to six months industry related work experience and/or training; or equivalent combination of education and experience. No professional certificate or licensure required, although preferred.