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Citizens Bank Remote Commercial Agency Service Specialist (Remote) in Topeka, Kansas


This position is responsible for Commercial Loan Syndication administration and processing. The incumbent ensures the timely and accurate execution of loan servicing where Citizens serves as the lead/Agent bank. The analyst is responsible for fees, reports, repayments throughout the duration of the loan, loan monitoring and overall reporting for all lending parties. The Agency Services Specialist serves as the primary link between the borrower and the lenders.

  • Maintain a specific portfolio of customer accounts. Process payments, advances, payoffs, rate changes and other maintenance related to these transactions.

  • Balance accrual, billing and general ledger accounts and systems, monitor report and escalate outstanding items.

  • Process Swingline and Sweep related transactions and occasionally produce manual settlements.

  • Work with customers, lending regions, internal departments and other banks to resolve syndication and participation differences, manually recalculating loan histories if needed.

  • Research complex escalated issues and effectively convey pertinent information to management and business stakeholders.

    Assist in department projects including system upgrades, conversions and interfaces.


Qualifications - External


  • 2+ Years experience working with Syndicated Loans

  • Experience reviewing Commercial loan documentation

  • 1+ years experience in an Agency Services role

  • General Ledger balancing experience

  • LoanIQ experience preferred


    Bachelor degree preferred

    Hours and Schedule:

    Hours: 40

    Schedule:M-F 8-5

    This position is not available in Colorado.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.