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Stride, Inc. Reclamations Analyst - JR100437_47099288305_11-7698 in Topeka, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12836995 Job Description

The Reclamation Analyst serves as the primary point of contact for the daily coordination of logistics associated with student computer hardware reclamation processes. The Reclamation Analyst is part of the Customer Support Operation team in the Enrollment Center, a diverse and fast-paced environment that serves our customers throughout their journey with K12. This role assists in retrieving K12 Loaner technology for the purposes of refurbishment. The Reclamations Analyst will utilize technical skills in K12 systems and work collaboratively with other critical teams at K12. Business hours for the team are from 8:00AM -8:00PM ET Monday- Friday.

Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.

Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.

The Reclamation Analyst serves as the primary point of contact for the daily coordination of logistics associated with student computer hardware reclamation processes. The Reclamation Analyst is part of the Customer Support Operation team in the Enrollment Center, a diverse and fast-paced environment that serves our customers throughout their journey with K12. This role assists in retrieving K12 Loaner technology for the purposes of refurbishment. The Reclamations Analyst will utilize technical skills in K12 systems and work collaboratively with other critical teams at K12. Business hours for the team are from 8:00AM -8:00PM ET Monday- Friday.

This is a temporary/contractor role that offers a 40-hour work week.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Process all hardware reclamation label requests using the Customer Relationship Management (CRM) system and direct emails

Process assigned service requests using the CRM for status updates, fulfillment requests and tracking information

Provide daily reclamation and cancellation files to vendor; updates master files

Work with schools and teachers directly to reclaim computers;

Process live inbound calls from auto dialer batch

Make live outbound calls to recover hardware

Handle vendor cancelled recoveries

Manage reclamation email inbox for all types of requests and escalations from schools, teachers, and families

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:

High School diploma AND

One (1) year of experience in operations, administration or other relevant work OR

Equivalent combination of education and experience

Certificates and Licenses: None required.

System Requirements:

Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.

Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Laye Gateway). This interferes with our systems and must be disabled by the provider.

Ethernet connection is preferred.

OTHER REQUIRED QUALIFICATIOS:

Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.

Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.

Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)

Ability to maintain a professional home office without distraction during our hours of operation

Attend virtual training via webcam

Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)

Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency.

Strong verbal and written communication skills

Consultative approach to customer service

Strong problem solving and analytical skills with a solutions-oriented approach

Ability to work independently and within a team-oriented environment

Resilient and contributes

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