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Nelnet Product Owner – Consumer Services in Topeka, Kansas

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Create a collaborative and transparent environment that helps deliver business value in a quick and iterative fashion. Collaboration, relationship-building, communication and leadership are key aspects of the Product Owner role. The ultimate purpose of the Product Owner is to understand the Stakeholder needs, prioritize those needs based on business value and communicate those to the Technology Delivery Team so they can continuously improve the product.


  • Active and effective collaboration with Stakeholders, Development Teams and Product Manager to ensure an aligned understanding of business needs and objective; consistent understanding of business value to be delivered and common understanding of release plans and impacts.

  • Ensuring decisions are made regarding product direction and priorities, and are based on Stakeholder input and factual evidence.

  • Facilitating creativity and shepherding the innovation process – seeking team input and buy-in on decisions

  • Responsible for maximizing the value of the product by clearly articulating the ‘what’ and the ‘why’ of the work prepared for the Delivery Team.

  • Owner of the product backlog to ensure it is prioritized based on business value and in alignment with product strategy.

  • Ensuring the backlog is refined

  • Visible, transparent and clear, and provides detailed descriptions of the desired outcome to the Delivery Team.

  • Participating in team ceremonies and/or meetings.



  • Bachelor’s degree or related fields and/or commensurate experience.

  • Master’s degree beneficial.


  • 2+ years’ experience using an Agile methodology

  • 2+ years’ experience as an Agile Product Owner preferred

  • Proven experience working with Senior Executives required

  • 2+ years’ student loan experience preferred


  • Excellent analytical and problem solving skills

  • Ability to conceptualize and analyze complex business processes

  • Strong motivation, negotiation, facilitation, and presentation skills

  • Ability to define and achieve business goals and meet deadlines while working both independently & collaboratively

  • Proven Servant Leadership capabilities

  • Strong customer service focus

  • Exceptional organizational skills

  • Exceptional oral, written, and interpersonal communication skills

  • Ability to successfully manage multiple, simultaneous initiatives and conflicting priorities

  • Ability to meet and manage customer expectations in a professional and timely manner

Colorado residents; pay range for this role is $70,000 - $120,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.