Rocket Software, Inc. Principal Customer Solutions Engineer in Topeka, Kansas
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Job Description Summary:
The Principal Customer Solutions Engineer brings creativity, curiosity and passion to the role. They demonstrate deep technical versatility, and the experience to deliver differentiated exceptional customer experiences to Rocket’s Product customers by delivering services that allow for successful post-sales deployments of Rocket products. They solve real problems for, and deliver value to, our customers and partners – every day. They deliver successful outcomes for our customers and partners with speed, precision, quality and innovation. They demonstrate that we take our commitments seriously- to our customers, to our partners and to each other
This is a full-time remote opportunity located anywhere in the United States.
The Principal Customer Solutions Engineer brings creativity, curiosity, and passion to the role. They demonstrate deep technical versatility, and the experience to deliver differentiated exceptional customer experiences to Rocket’s customers by:
Solving real problems for, and delivering real value to, our customers and partners every day
Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation
Demonstrating that we take commitments seriously to our customers, to our partners, and to each other
This role will be in our IBM System Z professional services team who work on customer engagements to help install, configure and implement IBM Mainframe monitoring products. The candidate must have a strong capacity planning and performance tuning background.
Essential Duties and Responsibilities :
Accountable for technical and team leadership on customer engagements
Represents the technical team in project communications
Responsible for architecture, design, and delivery of the solution
Determines technical resource skill requirements for project delivery tasks
Assist Project Management in change control risk management, planning, estimating and drive toward expected outcomes
Demonstrates an understanding of practical application of IBM monitoring products in a variety of customer environments
Collaborates with cross-functional teams on new features based on customer input
Articulates the practical application of the products in a variety of customer environments
Identifies opportunities for additional customer technology enhancements through understanding of Rocket product solutions
Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.
Services to Customers
Provide exceptional value-driven services to customers
Builds upon established solution delivery techniques to help drive continual improvement
Guides and trains customers in best practice configuration and use of Rocket products
Establishes credibility as a Rocket product expert with all audience levels
Mentors and teaches other consultants on product implementation strategies
Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers
Assertively and persuasively deals with challenges
Partners with Project Management to develop an effective approach to projects that considers customer objectives, timeframe, and budget
Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
10 + years in Capacity Planning and Performance Tuning
8+ years Consulting, or team lead experience
8+ years development, application lifecycle or change management experience
Advanced subject matter expert whose technical skills include experience with OMEGAMON tools and processes including but not limited to database, network, and storage:
JOBGEN, PARMGEN & Monitoring Configuration Manager
Tivoli Management components including Performance Warehouse
Enhanced 3270 User Interface Navigation & Usage
Advanced subject matter expert whose technical skills include experience with z/OS tools and processes:
JES2 PROCLIB Concatenation
Workload Manager (WLM)
Basic familiarity with TCP/IP
Basic familiarity with SAF Security products (RACF, ACF2, Top Secret)
Advanced technical knowledge of IBM System Z, z/OS, and its concepts
Experience with installing and/or configuring at least two of the below products:
IBM Z OMEGAMON Monitor for z/OS, V5.6
IBM Z OMEGAMON Network Monitor V5.6
IBM Z OMEGAMON Integration Monitor, V5.6
IBM Z OMEGAMON for CICS on z/OS
IBM Z OMEGAMON for IMS on z/OS
IBM Tivoli OMEGAMON XE for Db2 Performance Expert on z/OS
IBM Z OMEGAMON for JVM
IBM OMEGAMON for Messaging on z/OS
ITCAM for Application Diagnostics
IBM RMF for z/OS
Knowledge of the OMEGAMON install process using PARMGEN method and understanding of the new customization process called IBM Monitoring Configuration Manager
Excellent interpersonal skills
Critical thinking, analytical and problem solving
Excellent written and verbal communication
Bachelor’s or master’s degree in Computer Science, Information Technology, or equivalent work experience
Up to 15%
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to firstname.lastname@example.org. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!