General Dynamics Information Technology Performance Manager in Topeka, Kansas
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret
Public Trust/Other Required: BI Full 6C (T4)
Job Family: Cyber Security
We are GDIT. We support and secure some of the most complex government, defense, and intelligence projects across the country. At GDIT, cyber security is not just a singular part of our mission—it connects every one of us because it’s embedded into every aspect of what we do.
GDIT is your place. You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. Our work depends on a Performance Manager joining our team to support NASA activities at NASA Headquarters in Washington DC.
At GDIT, people are our differentiator. As a Performance Manager supporting NASA, you will be trusted to develop efficient and accurate systems to collect and analyze IT performance data and establish best practices for achieving performance objectives.
Develop methods to monitor and measure risk, compliance, and assurance efforts.
Perform needs analysis to determine opportunities for new and improved business process solutions.
Review or conduct audits of information technology (IT) programs and projects.
Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
Manage the internal relationship with information technology (IT) process owners supporting the service, assisting with the definition and agreement of Operating Level Agreements (OLAs).
Review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up.
Work with other service managers and product owners to balance and prioritize services to meet overall customer requirements, constraints, and objectives.
Conduct and present statistical performance analysis with identification and reporting of technical barriers to performance.
Recommend solutions for resolving performance barriers.
Provide inputs for improving SLAs/Service Delivery Metrics and OLAs, including but not limited to availability of service, return to service, and new service requests metrics. Lead, develop, and inspire teams.
Monitor metrics and deliverables to ensure that SLAs and OLAs are being met and are reviewed and updated as applicable.
Creating, maintaining, and delivering regular Key Performance Indicators (KPIs) and other scorecard/metric reports on OCSS Performance Management as defined by the Government.
Leverage NASA tool(s) to store, compute, and report on OCSS’s KPIs, Outcomes and Key Results (OKR), and performance management metrics.
Routinely correlate and analyze performance management data to develop recommendations for the Government to improve OCSS’s services and reduce cybersecurity risks.
Provide ongoing reporting to OCSS and CSPP management that includes progress achieved, issues, constraints, and risks.
Provide training and development to managers and teams on best practices.
Lead meetings to cultivate effective working relationships between cross-functional groups for the development of action plans to address performance management issues.
Perform quality control activities on deliverables to ensure they are compliant with contractual requirements and company standards.
WHAT YOU’LL NEED:
Bachelor’s Degree with 2+ years of relevant experience
Direct Performance Management experience
The selected applicant will be subject to a government security investigation and must meet eligibility requirements for access to classified information. An existing clearance or Public Trust is preferred.
WHAT GDIT CAN OFFER YOU:
Full-flex work week
401K with company match
Internal mobility team dedicated to helping you own your career
Collaborative teams of highly motivated critical thinkers and innovators
Ability to make a real impact on the world around you
COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.