Job Information
Kansas Judicial Branch PC Support Coordinator - Office of Judicial Administration in Topeka, Kansas
Position number : K0046747
Location of Employment: Kansas Judicial Center, Topeka, KS
Position Title and Salary : PC Support Coordinator, grade 40, $30.99 hourly
Kansas Judicial Branch Benefits State Employment Center - Benefits (ks.gov) (https://admin.ks.gov/services/state-employment-center/benefits)
Job Duties: This is professional and technical work coordinating end-user support services for all judicial officers and staff located in the Kansas Judicial Center, resolving minor technical problems, and assisting in the training of judges and court employees in the operation and use of desktop technology.
Work involves answering end user questions regarding personal computers and related software, troubleshooting and resolving minor technical problems, and assisting with the technical training of court employees in the use of personal computers and related software. Work is performed under the general supervision of the District Court Support/Helpdesk Manager and is reviewed through conferences, written reports, and based on results achieved.
Examples of Work Performed
(Position may not include all duties listed and duties listed may not cover all duties that may be performed.)
Installs workstations, moves equipment, installs and updates software, and repairs equipment whenever possible.
Assists with information systems management and maintenance.
Conducts training sessions for court employees in the productive use of court technology.
Assists with preparing and evaluating training materials and presentations.
Answers user questions regarding personal computers and related software. Troubleshoots and resolves minor technical problems in person or over the phone.
Provides support to senior judges appointed to serve in district courts and to vendors regarding district court issues.
Coordinates and manages the work of the PC Support Specialist.
Required Education and Experience: High school diploma or equivalent and at least two years of experience advising and assisting computer users in a distributed computing environment. Education may be substituted for experience.
Knowledge, Skills, and Abilities:
Some knowledge of the organization and purpose of the Kansas Judicial Branch.
Ability to communicate clearly and effectively with court officials and employees, other agency representatives, and the public in person or by telephone.
Ability to establish and maintain professional working relationships and to converse with court officials, employees, and the public in formal and informal settings as a representative of the Office of Judicial Administration.
Ability to make oral presentations and provide training before a wide variety of groups.
Ability to prepare and present effective training in technical subject matter to court employees.
Thorough working knowledge of desktop computing technology. Ability to observe work environment and apply technology to improve processes and outputs.
Ability to troubleshoot and resolve user difficulties via phone or text.
Applications will be accepted until: Open until filled
The Americans with Disabilities Act ensures your right to reasonable accommodations during the employment process. A request for accommodation will not affect your opportunities for employment with the Judicial Branch. If you wish to request an ADA accommodation, please contact ada@kscourts.org or by TDD through the Kansas Relay Center at 800-766-3777 or 711.
THE KANSAS JUDICIAL BRANCH IS AN EEO / AA EMPLOYER
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