Highmark Health Operating Model Consultant in Topeka, Kansas
Job Description :
This job implements the strategy and programs necessary to accelerate the adoption of the Standard Operating Model. This model enables our operational teams to create consistent communication, management, and delivery to ensure effective outcomes for our customers. Strategic focus areas include, but are not limited to, training, coaching, and facilitating efforts with senior and middle management.
Independently manage end-to-end program delivery consisting of but not limited to:
Facilitating and leading training, workshops, and other communication channels
Maintaining program roadmap and ensuring all supporting deliverables are met
Providing Senior leadership updates and escalations as needed
Training, empowering, and coaching leaders to succeed in model, arming them with expertise and tools
Determining the most effective implementation plan and operating model for department or engagement
Refining operating model to fit the unique needs of the department being engaged
Supporting areas until benchmark levels are achieved, setting them up for independent success
Partner with key leaders from surrounding departments to ensure tools and necessary systems are in place
Adhering to and refining SOM master playbook
Ability to manage department-wide programs/relationships and/or ability to manage multiple singular engagements concurrently
Lead, influence or negotiate others to achieve desired work results; utilize excellent client interaction and advisory skills.
Support Standard Operating Model leadership team
Act as a key contributor to the continuous build/refinement of the SOM framework
Other duties as assigned or requested.
- Bachelor's degree
- 6 years of related and progressive experience in lieu of Bachelor's degree
- Master's degree
3 years in Operations and Management Consulting
3 years in Project Management (to include Agile)
1 year in Change Management
1 year Healthcare or Health Insurance Industry Experience
LICENSES or CERTIFICATIONS
- Lean, Six Sigma, Agile, or PMP related
Strong written and oral communication skills
Customer-focused with strong business acumen
Self-starter with the ability to work under pressure independently and as part of a team
Ability to think strategically and act proactively to create strong trust and confidence with business units
Training Delivery – Senior Level
Experience with customer relationship management; strong relationship building skills
Ability to solve complex conceptual and operational problems; potential ability to lead teams in problem-solving exercises
Strong emotional intelligence, with customer mindset
Language (Other than English):
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Office-based remote Location
Teaches / trains others regularly
Travel regularly from the office to various work sites or from site-to-site
Works primarily out-of-the office selling products/services (sales employees)
Physical work site required
Lifting: up to 10 pounds
Lifting: 10 to 25 pounds
Lifting: 25 to 50 pounds
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
Pay Range Maximum:
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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Req ID: J215783