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Salesforce.com, Inc Mergers & Acquisitions (M&A) Program Manager in Topeka, Kansas

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Putting the customer first is at the center of everything we do at Salesforce. Salesforce Support delivers a trusted world-class customer experience, leveraging deep product knowledge and expertise. As Salesforce mergers, acquisitions and innovation grows, and customers are digitally transforming, we expertly support our customers through their journey, ensuring a consistent Salesforce experience across all products.

The M&A Program Manager plays a key role in the Support Strategy & Operations team. As new M&As are ready to be integrated into all aspects of Support people, process and technology, the PM is responsible for assisting with end-to-end project management activities (related to staffing, enablement, systems, content and processes). The PM will leverage playbooks as guides to drive M&A activity and projects forward, as well, possess the business intelligence and flexibility to identify and solve for unplanned / new situations as they arise.

The PM’s work requires extensive collaboration with partners and stakeholders in Technology Marketing and Product Management and cross-org M&A teams, Offers team and Global Support, to ensure alignment and timely integration into Support. The ideal PM should be(come) a subject matter expert on Salesforce Support, offerings and the customer journey, skillfully engaging and influencing partners, stakeholders and leadership, to ensure our customers are greatly supported, and bringing the M&A program to new heights.

Primary Responsibilities:

  • Ensure M&A integrations and org alignments are in accordance with planned timing, funding, and designated scope.

  • Help prioritize concurrent M&A activities and projects through to successful completion.

  • Responsible for delivery of launch activities, driving cross-functional alignment, generating clarity and partnering with peer organizations to remove barriers.

  • Develop project plans to track activity, timelines, obstacles and dependencies.

  • Oversee the establishment of performance metrics and build reliability into M&A process design by proposing improvements.

  • Effective generation and dispersion of information and knowledge to program and Support leadership and delivery teams to ensure overall business visibility and alignment related to M&A.

  • Communicate program updates to broad audiences, up through executive leadership

  • *Help craft compelling executive presentations for program visibility and decision-making.

  • Identify opportunities to drive improvement in current processes for enabling process efficiency and champion ideas for change.

  • Build trusted and strong working relationships with all partners and stakeholders.

  • Lead cross-functional collaboration to ensure workstream alignment and accountability.

  • Partner with colleagues and leadership on strategies to support unique / complex M&As.

Required Skills, Experience & Education

  • Consultative approach with strong problem-solving ability, process-driven mindset, and ability to deliver with minimal direct supervision

  • Critical thinker, resourceful and proficient in risk and issue management

  • Highly organized, great attention to detail, follow-up and follow-through, prioritizing across multiple concurrent initiatives and shifting demands

  • Excellent verbal and written communication, interpersonal skills, receptive listening and collaboration, with advanced ability to present complex ideas clearly and concisely to all levels.

  • Demonstration of leadership qualities and effective management of stakeholder expectations.

  • Accountable team player, working effectively in a fast-paced environment with a geographically dispersed team.

  • Curious, proactive and works with a beginner’s mindset for continuous improvements to the program and customer experience.

  • 2+ years Project / Program Management experience in innovative, high tech industry, with a proven ability to lead and deliver on strategic and tactical business objectives.

  • Strong technical acumen and an understanding of the SaaS / CRM business model.

  • Experience with / understanding of Salesforce offerings and products.

  • Knowledge of Support tools, systems, processes, and common challenges.

  • Experience with Salesforce platform preferred .

  • Bachelor’s degree with 4+ years applicable experience.

  • Consulting experience preferred

  • Project Management preferred

  • MBA required

For Colorado-based roles: Minimum annual salary of $99,200. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

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