Kansas Works Jobs

Kansas Works Logo

Job Information

Salesforce.com, Inc Mergers & Acquisitions (M&A) Program Manager in Topeka, Kansas

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Putting the customer first is at the center of everything we do at Salesforce. Salesforce Support delivers a trusted world-class customer experience, leveraging deep product knowledge and expertise. As Salesforce mergers, acquisitions and innovation grows, and customers are digitally transforming, we expertly support our customers through their journey, ensuring a consistent Salesforce experience across all products.

The M&A Program Manager plays a key role in the Support Strategy & Operations team. As new M&As are ready to be integrated into all aspects of Support people, process and technology, the PM is responsible for assisting with end-to-end project management activities (related to staffing, enablement, systems, content and processes). The PM will leverage playbooks as guides to drive M&A activity and projects forward, as well, possess the business intelligence and flexibility to identify and solve for unplanned / new situations as they arise.

The PM’s work requires extensive collaboration with partners and stakeholders in Technology Marketing and Product Management and cross-org M&A teams, Offers team and Global Support, to ensure alignment and timely integration into Support. The ideal PM should be(come) a subject matter expert on Salesforce Support, offerings and the customer journey, skillfully engaging and influencing partners, stakeholders and leadership, to ensure our customers are greatly supported, and bringing the M&A program to new heights.

Primary Responsibilities:

  • Ensure M&A integrations and org alignments are in accordance with planned timing, funding, and designated scope.

  • Help prioritize concurrent M&A activities and projects through to successful completion.

  • Responsible for delivery of launch activities, driving cross-functional alignment, generating clarity and partnering with peer organizations to remove barriers.

  • Develop project plans to track activity, timelines, obstacles and dependencies.

  • Oversee the establishment of performance metrics and build reliability into M&A process design by proposing improvements.

  • Effective generation and dispersion of information and knowledge to program and Support leadership and delivery teams to ensure overall business visibility and alignment related to M&A.

  • Communicate program updates to broad audiences, up through executive leadership

  • *Help craft compelling executive presentations for program visibility and decision-making.
*

  • Identify opportunities to drive improvement in current processes for enabling process efficiency and champion ideas for change.

  • Build trusted and strong working relationships with all partners and stakeholders.

  • Lead cross-functional collaboration to ensure workstream alignment and accountability.

  • Partner with colleagues and leadership on strategies to support unique / complex M&As.

Required Skills, Experience & Education

  • Consultative approach with strong problem-solving ability, process-driven mindset, and ability to deliver with minimal direct supervision

  • Critical thinker, resourceful and proficient in risk and issue management

  • Highly organized, great attention to detail, follow-up and follow-through, prioritizing across multiple concurrent initiatives and shifting demands

  • Excellent verbal and written communication, interpersonal skills, receptive listening and collaboration, with advanced ability to present complex ideas clearly and concisely to all levels.

  • Demonstration of leadership qualities and effective management of stakeholder expectations.

  • Accountable team player, working effectively in a fast-paced environment with a geographically dispersed team.

  • Curious, proactive and works with a beginner’s mindset for continuous improvements to the program and customer experience.

  • 2+ years Project / Program Management experience in innovative, high tech industry, with a proven ability to lead and deliver on strategic and tactical business objectives.

  • Strong technical acumen and an understanding of the SaaS / CRM business model.

  • Experience with / understanding of Salesforce offerings and products.

  • Knowledge of Support tools, systems, processes, and common challenges.

  • Experience with Salesforce platform preferred .

  • Bachelor’s degree with 4+ years applicable experience.

  • Consulting experience preferred

  • Project Management preferred

  • MBA required

For Colorado-based roles: Minimum annual salary of $99,200. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

DirectEmployers