Evolent Health Masters level Counselor / Social Worker - Fully Remote! in Topeka, Kansas
Your Future Evolves Here
Vital Decisions, a division of New Century Health and the newest addition to the Evolent Health portfolio.
We help people facing serious health conditions advocate for the experience they want, feel in control of their medical choices, avoid chaos in a crisis, and improve the quality and value of the care they receive. As part of Evolent Health, we are on a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.
Why We’re Worth the Application:
We continue to grow year over year.
Recognized as a leader in driving important diversity, equity, and inclusion (DE&I) efforts (https://www.evolenthealth.com/diversity) .
Achieved a 100% score two years in a row on the Human Rights Campaign's Corporate Equality Index recognizing us as a best place to work for LGBTQ+ equality.
Named to Parity.org’s list of the best companies for women to advance for 3 years in a row (https://www.evolenthealth.com/about-us/press-releases/9328/evolent-health-named-to-parity.org%E2%80%99s-best-companies-for-women-to-advance-list-2022) (2020, 2021 and 2022).
Continue to prioritize the employee experience and achieved a 90% overall engagement score on our employee survey in May 2022.
Publish an annual DE&I report (https://dev.evolenthealth.com/sites/default/files-public/Evolent%20Health%202020%20DE%26I%20Annual%20Report.pdf) to share our progress on how we’re building an equitable workplace.
What You’ll Be Doing:
Engagement Specialist Role
This role is a fully remote/work from home position through Vital Decisions, a subsidiary of New Century Health, part of the Evolent Health portfolio of services on a mission to transform health care. We are hiring counselors, social workers, and other experienced, Master-level behavioral health professionals who have a passion and heart to serve people navigating advanced stages of illness, such as cancer, heart disease, and other serious illness. We provide Advance Care Planning (ACP) which means we help people think ahead about what matters most to them as they navigate changes in their health, and our services support individuals to articulate, document, and share their values, preferences, and wishes for healthcare they desire now and in the future. When we help people get clear about their preferences, care is more likely to be delivered in alignment with the patient’s wishes – resulting in higher quality care and higher patient satisfaction.
The Engagement Specialist role conducts high volume telephonic outreach to introduce the program to members of our health plan & employer group partners. Engagement Specialists receive extensive training in our unique program model and motivational interviewing, an evidence-based clinical approach that compassionately honors and amplifies the voice of the patient in healthcare. The Engagement Specialist is primarily responsible for outreaching, engaging and enrolling new program participants in their first session of the program. The Specialist is accountable for monthly performance and quality benchmarks, and there is opportunity for immense growth within the role based on your preferred pace of work.
If you have a passion for engaging and supporting people struggling with their health, and you inherently believe in the value of empowering the patient voice in healthcare, this role is for you.
Full-time Position (40 hours/week)
100% Remote from your Home
A Quiet, Private & Focused Workspace Required
High Speed Internet Required (minimum 50mbps download/10mbps upload)
POSITION HOURS: 8:30AM – 4:30PM -or- 9:00AM – 5:00PM Monday through Friday with TWO Evenings per Month (12:00PM – 8:00PM)
The Ideal Candidate Will Demonstrate…
Passion for helping others, specifically people dealing with advanced illness
Works efficiently, and is comfortable with monthly productivity-based expectations and
Ability to maintain a prescribed daily/monthly volume of work
Ability to connect with and engage people from diverse backgrounds, experiences, cultures
Genuine, empathic, listening skills
Eagerness to work in an environment that values ongoing learning and growth
Excellent time management, strong self-organization, confidence, and independence
Excitement to work in a growing, mission driven organization
Education & Experience
Master’s Degree in Psychology, Social Work, Counseling, Marriage and Family Therapy
Minimum of 2 years’ post-Master’s direct clinical experience with individuals, families or couples providing goal oriented, behavioral change interventions
Experience in patient empowerment models
Exceptional phone skills and a strong, independent work ethic
Experience delivering brief, measurable, outcome based clinical interventions in fast paced environment
Comfort with issues surrounding advanced illness, death, and dying
Specific experience with advanced illness and/or advance care planning, including palliative care, hospice/end of life care, medical social work
Prior training and experience in Motivational Interviewing (MI)
Telephonic outreach / call center experience
Candidates bilingual in English & Spanish are encouraged to apply and receive a competitive pay differential at offer.
Perform daily telephonic outreach to referred members of a health plan to introduce program and enroll new members (50-60+ avg. calls per day)
Provide introduction of the Living Well Program as a free and voluntary benefit to those who may or may not be aware of the service
“Roll with resistance” and attempt to move beyond discord with members that are at times skeptical or hesitant to trust
Connect with individuals and understand their medical experience to determine eligibility and appropriateness for program participation
Explore what matters most to individuals and their loved ones in terms of shared decision making and future medical care planning
Document in an electronic health record
Provide educational information, patient tools, and other supports that help individual gain greater clarity about their wishes
Utilize motivational interviewing to deliver services in a compassionate, empathic manner that activates and engages the patient
Participates in ongoing training required by organization to enhance clinical skills and ensure high quality services are delivered
Attends monthly team meetings to support organizational success
Actively upholds mission and inclusion focus by espousing organizational values of communication, collaboration, diversity, respect, transparency, and self-awareness. Takes responsibility to be a positive contributor.
Regularly uses multiple forms of technology to execute the above duties and responsibilities. Familiarity with Microsoft Office products is preferred.
Able to independently problem solve and organize time to consistently achieve productivity and quality standards for role including effective caseload management.
During onboarding and new hire training, Engagement Specialists learn and become able over several months to enroll up to 28 people per month in the program. Upholds all quality expectations.
Engagement Specialists hired at Tier 1. Upon mastery of the role, Engagement Specialists may opt to move up in tier which includes an increase in base pay. Tier session expectations are:
Tier 1: Enroll 28 new members per month
Tier 2: Enroll 32 new members per month
Tier 3: Enroll 36 new members per month
Tier 4: Enroll 40 new members per month
Tier 5: Enroll 45 new members per month
Knowledge, Skills & Abilities
Ability to create an atmosphere of trust. Demonstration of clinical capacities to engage, build rapport, and partner with individuals around future healthcare decision making process while navigating behavioral and emotional barriers
Willingness to employ techniques of motivational interviewing to deliver an outcome based, time limited intervention; willingness to receive ongoing clinical coaching.
Ability to manage an average call volume of 50-60+ outreach calls per day; seeking to have 2-3 initial enrollment sessions/day with members.
Comfortable navigating resistance in initial conversations with clients, including some who may initially express frustration or be impolite
Comfortable sitting with clients in ambivalence, and using MI to assist them in resolving that ambivalence in favor of change
Skilled at assisting individuals in articulating and understanding the values underlying their assumptions, their healthcare decisions, and the possible outcomes of those decisions.
Ability to use independent judgment and organize/complete daily tasks of role.
Ability to adapt to changes including, but not limited to, technological, organizational, and procedural changes. Flexible, adaptable, team oriented.
Comfort with technology, telephonic service delivery model, and outreach
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Compensation Range: The minimum salary for this position is $59,000, plus benefits. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.
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