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Wolters Kluwer Manager, Content Management in Topeka, Kansas

Job Description Summary

The Manager, Content Management supervises, controls, and coordinates the day-to-day activities of team members. Assures delivery of items assigned to team members. Informs the Manager of major problem areas.

Essential Duties and Responsibilities

  • Coaches, mentors and/or trains team members

  • Creates team member goals, monitors and addresses performance

  • Verifies the accuracy and completeness of all aspects of assignments by the team

  • Designs and develops high quality tax products on a timely basis

  • Assigns the products and tasks to team members in order to ensure a balanced workload among team members

  • Reviews all error reports written against team products to ensure accuracy

  • Ensures that team members follow release procedures to enable timely release of programs

  • Assists Tax Analysts in the design of tax program specifications and output and input forms

  • Responsible for program testing and the design and maintenance of test files for assigned products

  • Reviews all products for accuracy and content

  • Provides technical assistance to operations and customers, and implements suggestions and recommendations aimed at improving products. Assists analysts in the completion of assigned projects, and assures their accuracy and timeliness

  • Ensures that prompt attention is given to program errors and other problems related to the products assigned to the team

  • Trains and instructs new tax analysts on PFX development methods, and company policies and procedures

  • Ensures that the staff maintains compliance with company policies and procedures

  • Assists in hiring tax personnel and creating and implementing training programs

  • Ensures support metrics and expectations are met by staff

  • Other duties as assigned

Minimum Qualifications

  • Bachelor’s degree in Accounting or Business or equivalent combination of education and work experience

  • Minimum 6 years of experience in tax software product development

  • CCH Tax software development experience

  • Technical knowledge and understanding of federal and state tax laws. Must have extensive personal computer skills

  • Management of people, processes or products, a plus.

Other Knowledge, Skills, Abilities or Certifications

  • A strong understanding of the Tax Compliance customer and workflow

  • Strong planning/management/problem solving/leadership ability

  • Strong written and verbal communications skills are essential

  • Ability to work in a team environment

  • Ability to work an extended schedule as required to meet objectives

  • Strong presentation and communication skills

Travel requirements

  • None


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.