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American Express Manager - Business Solutions in Topeka, Kansas

Description

American Express Global Commercial Services (GCS) is a global leader in the commercial payments solutions space and continues to be an exciting and fast-growing business dedicated exclusively to the success of businesses globally. GCS provides a range of Corporate Payments Solutions and other expense management tools to help small, mid and large size companies around the world manage all facets of their business spending.

As a core engine that powers the GCS business and its colleagues, the Client Onboarding and Digital Capabilities (CODC) team plays a critical role in delivering best in class revenue empowering services and capabilities across the customer lifecycle. The Client Solutioning team within CODC is designed to add strategic focus on early, critical stages of the sales and account development opportunity cycle with both existing and prospective customers via specialized content, convenient services and high touch solutions.

As a part of the Client Solutioning organization, the Manager of Business Solutions is a part of a team providing commercial insight, consultation, and strategic expertise to deliver customer-centric solutions best tailored to the needs of Corporate SME, Large & Global commercial clients. This role requires a trusted consultant closely aligned with our Sales, Account Development and Product organizations, directly supporting sales pursuits with GCS customers throughout sales in the customer lifecycle. This role will be responsible for delivering on a vision for internal and external consulting via account strategies, differentiated value propositions, business solutions and commercial deal proposals to communicate how American Express’ Payment solutions can help transform their businesses and support their strategic objectives. The Business Solutions team is designed to play a critical, external facing role in laying the foundation for successful client acquisition, retention, and expansion early in the onboarding process.

  • Support sales and account development teams to sell the best solution, demonstrating Amex Commercial Services value to clients through sales presentations of Amex value proposition and leading edge solutions.

  • Winning and/or retaining new corporate payments business for strategic accounts by leveraging sales, product, technology, procurement, travel and consulting expertise to design a solution that minimizes a customer’s pain points and solves for the customer’s business problems. This will involve providing process and change management consultancy, applying thought leadership and product and country expertise to clients and prospects in order to design appropriate solutions.

  • Secure client sign off on their solution design prior to providing an effective transition to the Implementation & Technology Solutions Managers, with comprehensive documentation, to allow the solution to be built and quick ramp up of billings.

  • Develop and maintain a broad set of relationships internally within Amex (e.g. Account Management, Sales, Global Implementations & Business Solutions, Technology Solutions, Compliance, Product Management, Partnerships, Consulting, Merchant Services, GNS), in order to build and maintain customer satisfaction and loyalty.

  • Systematic analyses, reports and tracking of all client engagements to monitor portfolio performance and satisfaction levels.

  • Lead the development, deployment and continuous improvement of processes and tools to increase effectiveness across the team.

  • Define and support best practices regionally and globally, and share client insights, trends and thought leadership to the Field, Marketing and Product Management along with suggestions for product and process improvements.

Qualifications

  • Customer focused approach; confident and convincing with clients with highly developed sales negotiation and presentation skills.

  • Strong consultative, collaborative and influencing skills across all levels.

  • Ability to drive strategy, goal alignment and execution to deliver results; exceptional will to win.

  • In depth knowledge of the American Express commercial card payment solutions and processes, including vPayment, BIP, Corporate Purchasing Solutions, BTA, reconciliation tools, data feeds and MI tools.

  • Knowledge of the evolving commercial card payment solution value propositions and financial dynamics of the commercial card business.

  • Excellent planning skills: ability to manage complex projects in an environment of changing priorities, applying a rigorous planning approach.

  • Change management skills, including ability to motivate and lead customers through a change management process.

  • Extensive working knowledge of procurement, finance and accounts payable functions, processes, and systems, including ERPs and e-Procurement.

  • Knowledge of meetings & events and travel management business processes and systems.

  • Thorough knowledge of the competition and corporate market place.

  • Strategic thinking and problem-solving skills; ability to analyze and understand business problems and processes.

  • Process mapping skills

  • Key competencies required include Drives Results, Drives Innovation and Change, Builds and Leverages Relationships, Communicates Effectively.

  • Team player. Eager to assist colleagues.

  • Ability to work in a multicultural environment and handle ambiguity.

  • Organizational skills and attention to detail.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Sales

Primary Location: United States

Schedule Full-time

Req ID: 21015664

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