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Travelers Insurance Company Major Case Investigative Analyst in Topeka, Kansas

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$86,000.00 - $141,900.00

Target Openings


What Is the Opportunity?

Travelers' Claim Organization is at the heart of our business by providing peace of mind to our customers during life's rainy days. Our Investigative Services Team provides industry-first resources designed to detect and deter fraudulent claims. As the Major Case Unit Investigative Analyst, you will proactively analyze data to determine fraud schemes, trends and conduct major case investigations. Your attention to detail and analytic curiosity will help determine potential fraud opportunities. You will leverage your ambition and bias toward action to drive and conduct thorough investigations.

Travelers offers a hybrid work location model that is designed to support flexibility.

What Will You Do?

  • Generate and conduct thorough multi-claim desk investigations while managing resources with a focus on uncovering all potentially fraudulent aspects of claims.

  • Make key decisions regarding major case investigations involving multiple claims and/or organized fraud ring activity.

  • Ability to identify, track, and analyze potential fraud schemes through analysis of data and internal resources.

  • With a high level of proficiency, independently work with various data tools to provide analysis and reports in response to requests for information.

  • Support the development of high-profile investigations through data utilization, collection, exploration and interpretation, transaction testing, and communications with internal and external business partners.

  • Apply local, state, and federal statutes to ensure investigations are carried out within the requirements of applicable law and local office expectations.

  • Report and provide recommendations on findings.

  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Bachelor’s Degree in Actuarial Sciences, Criminal Justice or Finance preferred.

  • Six years of analytic work experience within the insurance, banking or related industry.

  • Understanding of medical terminology a plus.

  • Advanced data analytics and utilization skills with the ability to access, gather and interpret data independently and prepare for the presentation of findings.

  • Strong communication skills with the ability to convey and explain results and influence others and workflows.

  • Strong collaboration skills with the ability to create, foster and leverage relationships.

  • Advanced problem solving and decision-making skills with the ability to think strategically.

  • Excellent time management skills with the ability to work within tight timeframes, deadlines, and shifting priorities.

  • Experience with data gathering and visualization platforms/software (e.g., Qlik, SQL, SAS, i2).

What is a Must Have?

  • Five years of investigative work experience in the areas of fraud detection or risk management and three years of business analytics experience.

  • Valid Driver’s License

What Is in It for You?

  • Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.

  • Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.

  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.

  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, you’re eligible for free counseling sessions with a licensed therapist.

  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .