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Elevance Health LTSS Concierge Coordinator in Topeka, Kansas

Location: Field associates spend 4-5 days per week in-person with patients, members or providers.

The LTSS CONCIERGE COORDINATOR is responsible for supporting the LTSS Coordinator (or contracted provider) in completing components of the person-centered planning process for individuals enrolled in specialized programs, as required by applicable state law and contract, and federal requirements. Develops, monitors, and revises Service Coordination forms and tools, such as the individual’s Person-Centered Support Plan (PCSP) in accordance with member’s needs and contributes to the components of the person-centered planning process to support individuals in meeting their established goals, in the setting of their choice, and accessing quality health care services and supports.

How you will make an impact:

  • Responsible for performing telephonic and/or virtual outreach to individuals in specialized programs, providers, or other key stakeholders to support the efficacy of the care plan and/or to align with contractual requirements for member outreach, such as coordination and management of an individual’s waiver (such as LTSS/IDD), behavioral health or physical health needs.

  • Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual’s care plan.

  • Using tools and pre-defined identification process, consults with the primary service coordinator to monitor the PCSP, in instances in which a risk is identified related to the members LTSS, physical or behavioral health supports (including, but not limited to, potential for high-risk complications).

  • Engages the primary service coordinator and other clinical healthcare management and interdisciplinary teams to provide care coordination support.

  • Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, to ensure cost effective and efficient utilization of long-term services and supports.

  • At the direction of the member, documents their short- and long-term service and support goals in collaboration with the member’s chosen care team that may include, caregivers, family, natural supports, and physicians.

  • Identifies members that would benefit from an alternative level of service or other waiver programs.

  • May also serve as mentor, subject matter expert or preceptor for new staff, assisting in formal training of associates and may be involved in process improvement initiatives.

  • Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).

  • Assists and participates in appeal or fair hearings, member grievances, appeals and state audits.

Minimum Requirements:

  • Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

  • BA/BS degree field of study in health care related field preferred.

  • Specific education, years, and type of experience may be required based upon state law and contract requirements.