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American Express Infrastructure Engineer - Meeting Tech in Topeka, Kansas


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

How will you make an impact in this role?


Contributes to analysis of business, application, and technical infrastructure requirements of the Meeting Technology Team. Supports the design, build, improvement and integration of infrastructure required to support the Meeting Tech business portfolio or infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that enforce to Technology standards.

Key Responsibilities

  • Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies

  • Responsibilities include: Problem management, Incident management, and Change Management

  • Creates accurate project specifications

  • Drive proof of concepts to test new capabilities and technologies

  • Management and coordination of vendor and third-party escalation support

  • Provide technical input to create, maintain and implement content and standards

  • Works on prioritized/assigned features for ongoing sprints

Education & Experience

Up to 4 years of experience with systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering

  • Experience with a Cisco Cloud Collaboration tools and VoIP Protocols

  • Bachelor’s Degree in computer science, computer engineering, or related field required


  • Specific technical knowledge in one or more of the following areas:

  • Cisco Cloud Collaboration Technologies:

  • Hybrid Calendar

  • WebEx App formerly known as " WebEx Teams "

  • Video Conferencing (Cisco TelePresence)

  • Room OS 11

  • Cloud Calling

  • Control Hub Administration

  • Site Service Administration

  • Jabber

  • VoIP Protocols such as SIP, MGCP, SCCP and H.323

  • Video Devices ie. Cisco Room Series, Desk Pro

  • Microsoft Exchange / Active Directory / Outlook

  • Analytical skills and technical knowledge to take on service problems of moderate to high complexity

  • Able to decipher VoIP, Video and Webex topologies

Technology Core Competencies

  • Adaptive Communication

  • Agile Practices

  • Industry and Company Knowledge

  • Organizational Change Management

  • Technical Acumen

  • Technology Industry Trends


Salary Range: $70,000.00 to $135,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Technology

Primary Location: United States

Schedule Full-time

Req ID: 23003053