Fiserv Implementation Analyst, Senior in Topeka, Kansas
What does a great Implementation Analyst, Senior do?
As an Implementation Analyst, Senior on the Bank Solutions eCommerce and Business Banking implementation team, you will assist in implementation, training, consulting and support of software. Implementations may be part of a larger conversion or a single product installation. As part of the role, the Senior Implementation Analyst will need to work on building relationships across various groups across Fiserv to deliver solutions. Senior Implementation Analysts will also be responsible to helping to mentor other members of the team and help better define holistic implementation processes.
In this role, you can expect to:
Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels with minimal supervision. Projects typically are multiphase, including analysis, configuration, training, testing and support.
Thoroughly track, organize, document and communicate all product implementation related activities for each client.
Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small to moderate complex technical issues.
Walk clients through setup, testing and procedures, including conducting training and client presentations.
Provide occasional after-hours support, as well as ability to adjust shift and work additional hours to support client implementations.
Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams.
Assist with documentation / review of implementation procedures.
Able to set priorities, influence others, and manage customer expectations.
Strong change management skills, including leading associates forward through transformation
Self-starter with a demonstrated ability to achieve results as a leader of an effective team, and ability to effectively prioritize and multi-task under deadlines.
Excellent verbal, written, presentation and interpersonal skills are required.
Effective coaching and development skills, including coaching associates to deliver a high-caliber client experience
Perform other duties as assigned.
Basic Qualifications for Consideration :
High School diploma
3-5 years of experience with customer facing projects or in a client support role
Financial Services Industry experience
Proficient core computer skills (ex: Microsoft Office, moving files between systems, Windows basics)
3-5 years of experience with Financial Risk Management
2 years minimum experience acting as liaison between product management, leadership and peer team
Proven experience with coaching, mentoring and leading team to achieve desired performance targets
Provide experience with building effective partnerships with our Implementation Team, SCO Technical Team, Product Management, Sales, Account Management, and Technology colleagues to ensure implementations are completed in an efficient and effective manner.
Preferred Skills, Experience, and Education:
Degree in Computer Science, Management Information Systems, Finance, Accounting or Business
Fiserv core or Online Banking experience
Time management skills to work on multiple projects and effectively meet deadlines
Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications
Research and analytical skills to be able to problem solve issues and determine appropriate options for clients
Basic networking and data communication understanding is beneficial
Travel required : Limited – Percentage / Frequency of travel – 0 – 10%
Role is performed remotely within the United States; not eligible in Colorado
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes
Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)
Explore the possibilities of a career with Fiserv and Find Your Forward with us.