Kansas Works Jobs

Kansas Works Logo

Job Information

Oracle Fusion SCM Techno-Functional Analyst in Topeka, Kansas

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important.

Responsibilities

We are looking for Fusion SCM Functional Analyst (80% Functional + 20% Technical) with overall 5 to 10 years of IT experience with at least 3 years of Fusion experience and remaining years of SCM domain experience in Oracle EBS. The selected candidates should be willing to travel (25% of the time) to customer locations and work in shifts if required as our customers are spread across various countries.

Job Responsibilities:

The main role of a Support engineer is to troubleshoot and resolve highly complex functional problems. The key skills put to use daily are - high level of functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

You may be involved in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and engage with the customer business teams to enable them achieve their key business process KPI(s).

Key Experience:

  • At least 1 to 2 Oracle Fusion SCM implementations or Support exposure with hands on experience in 2 to 3 of the following modules

Oracle Functional Modules Experience - Any 2 to 3 of below modules

  • Fusion SCM

  • Fusion Procurement

  • Fusion Inventory

Added advantage with below technical knowledge:

  • SQL & PL/SQL

  • HDL

  • Extract

  • BI Publisher

  • OTBI

  • Conversion

Location: Remote within the US

#LI-RR2

#LI-Remote

Range and benefit information provided in this posting are specific to the stated location(s)

New York City Pay Range: from $34.13 to $69.23 per hour; from $71,000 to $144,000 per annum; eligible for equity.

Colorado Pay Range: from $35.34 to $65.58 per hour; from $73,500 to $136,400 per annum; eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Flexible paid time off (unlimited or accrued vacation and sick leave)

  9. Paid parental leave

  10. Employee Stock Purchase Plan

  11. Adoption assistance

  12. Financial planning and group legal

  13. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

DirectEmployers