Citizens Fraud Strategy Analyst in Topeka, Kansas
The Fraud Strategy Analyst is accountable for managing fraud risk strategies for new account originations, including checking and various loan and line of credit products. The strategy analyst will take the lead in the development of fraud processes, strategies and controls to mitigate fraud risk while balancing customer experience. The candidate will drive reductions in fraud losses through development of data driven solutions, implementation and monitoring of effective fraud controls, while partnering with model management, Fraud Operations, Technology and Product team.
Primary responsibilities include:
Monitor fraud trend and develop fraud strategies, tools, processes to deliver superior fraud detection while balancing customer experience
Assess new tools and existing processes for fraud risk and propose mitigating controls
Strong partnership with fraud operation and technology team effectively managing the fraud controls
Provide performance tracking of fraud strategies and fraud prevention tools and processes
Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions
Effectively manages competing priorities of requests working under strict deliverables
Location: Position can be located in Wilmington, DE, Medford, MA, Bridgeport, CT, Johnston, RI or Remote/work at home considered.
*Position not available in Colorado.
Previous experience with managing fraud risk at another financial institution preferred
Proficiency with data extraction/manipulation/mining tools (data processing and analysis) such as SQL, SAS
Proficiency with Microsoft Office applications; Advanced Excel, PowerPoint
Strong problem solving and analytical skills preferably in Financial Services industry
Excellent communications (oral and written), interpersonal / business partnering, and organizational skills
Experience with the project management lifecycle through Agile
Bachelor’s degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline, or equivalent combination of education and business applied experience.
Master's degree in Mathematics, Statistics, Operations Management, Economics or other quantitative, business or technical discipline preferred.
Hours and Work Schedule
Hours per week: 40
Work Schedule: 8:30am - 5:00pm, Monday - Friday
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.