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Citizens Fraud Strategy Analyst in Topeka, Kansas


The Fraud Strategy Analyst is accountable for managing fraud risk strategies for new account originations, including checking and various loan and line of credit products. The strategy analyst will take the lead in the development of fraud processes, strategies and controls to mitigate fraud risk while balancing customer experience. The candidate will drive reductions in fraud losses through development of data driven solutions, implementation and monitoring of effective fraud controls, while partnering with model management, Fraud Operations, Technology and Product team.

Primary responsibilities include:

  • Monitor fraud trend and develop fraud strategies, tools, processes to deliver superior fraud detection while balancing customer experience

  • Assess new tools and existing processes for fraud risk and propose mitigating controls

  • Strong partnership with fraud operation and technology team effectively managing the fraud controls

  • Provide performance tracking of fraud strategies and fraud prevention tools and processes

  • Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions

  • Effectively manages competing priorities of requests working under strict deliverables

    Location: Position can be located in Wilmington, DE, Medford, MA, Bridgeport, CT, Johnston, RI or Remote/work at home considered.

    *Position not available in Colorado.


Required Skills/Experience:

  • Previous experience with managing fraud risk at another financial institution preferred

  • Proficiency with data extraction/manipulation/mining tools (data processing and analysis) such as SQL, SAS

  • Proficiency with Microsoft Office applications; Advanced Excel, PowerPoint

  • Strong problem solving and analytical skills preferably in Financial Services industry

  • Excellent communications (oral and written), interpersonal / business partnering, and organizational skills

    Preferred Skills/Qualifications:

  • Experience with the project management lifecycle through Agile


    Bachelor’s degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative, business or technical discipline, or equivalent combination of education and business applied experience.

    Master's degree in Mathematics, Statistics, Operations Management, Economics or other quantitative, business or technical discipline preferred.

    Hours and Work Schedule

    Hours per week: 40

    Work Schedule: 8:30am - 5:00pm, Monday - Friday



Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.