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EFI Field Service Coordinator in Topeka, Kansas

Field Service Coordinator

Location USA - Telecommuter

Tracking # 7684

# of Openings 1

Apply Now (https://phe.tbe.taleo.net/phe03/ats/careers/v2/applyRequisition?org=EFI&cws=43&rid=7684)

All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our 2,000+ worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. Ready to be brilliant, together? Visit efi.com/careers to learn more about career opportunities at EFI.

EFI is looking for a Field Service Coordinator to join our Inkjet Business Unit in a remote capacity.

Be the primary resource to manage and coordinate EFI’s service resources for installations, upgrades and onsite support. Work proactively with all resources within the company to expedite a response to actual or anticipated customer service issues and concerns. Coordinate the day to day activities of Field Service Engineers (FSE).

Main Duties and Responsibilities

  • Present a professional, caring, empathetic demeanor to EFI Inkjet Customers.

  • Assist with part orders, inquiries, and status updates.

  • Coordinate with external service providers and distributors for onsite engagements.

  • Compile status report for open work orders/cases.

  • Schedule FSE resources to meet onsite demands of customers. Ensure customer expectations for onsite arrival are communicated. Manage on-going, non-critical service requests ensuring timely resolution to non-critical issues.

  • Follow up as required to keep Customers informed of changes which may impact their business.

  • Manage service schedule in conjunction with all Field Service Coordinators (FSC) FSEs and Phone Support.

  • Work directly with Team Leader/Field Service Manager (FSM)/to prioritize FSE resources per company guidelines.

  • Work closely with sales teams to manage customer issues and ensure effective communication.

  • Serve as key point of contact for the customers in the assigned region. Establish frequent contact with assigned customers in a proactive effort to ensure customer satisfaction.

  • Coordinate and assist with setup of FSE training as directed by Team Leader/Field Service Manager.

  • Participate with Implementation team for field resource allocations.

  • Master the use of all EFI Systems as directed by FSM.

Job Requirements:

  • Must have excellent oral and written communication skills.

  • Must be extremely well organized.

  • Ability to speak additional languages beyond English is extremely desirable.

  • Must be capable of working in high pressure, intense situations

  • A minimum of an associate degree in business administration or comparable experience.

  • A demonstrated history of exceptional customer focus and support.

  • Three+ years’ experience in an account management, service sales support, or service management in an international capital/high tech company.

  • Extensive Windows, word processing, spreadsheet, and database software experience.

Equal Opportunity & Disability Accessibility Statement

EFI is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law: http://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf

EFI is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 650-357-2777 or via email attalentacquisition.mailbox@efi.com. EFI will make determinations on such requests for accommodation or assistance on a case-by-case basis.