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Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Field Reviewer Advocate (Temporary) Work Location:

• Fully Remote - U.S.

• Temporary Position: 6-months to start, with possibility of extension

  Position:

  Change Healthcare assists medical health plan payers in the review and/or auditing of medical record data. The Field Reviewer Advocate is responsible for supporting the Field Review Advocacy team retrieve health information from Provider offices and review information to ensure compliance.

  Core Responsibilities:

• Daily communication with assigned remote workforce

• Ensure that the assigned Field Reviewer or a replacement attends the scheduled on-site appointment

• Engage with assigned Field Reviewers to ensure that charts retrieved are unloaded within 48 hours of scheduled onsite appointment

• Evaluate and coach individual Field Reviewers regarding performance and when necessary, make recommendations for personnel actions in coordination with Human Resources

• Assist Field Reviewer with equipment issues to include coordination with appropriate departments

• Review and approve/reject Field Reviewer expenses and timecards within allotted time to ensure that the Field Reviewer’s compensation is not impacted

• Update Field Reviewer information within multiple systems to ensure completeness and accuracy

• Monitor project performance by maximizing Field Reviewer schedules

• Daily communication with internal departments and Advocacy Management to facilitate problem resolution and keep well-informed of all situations that might arise in the field or with provider sites

• Deliver excellent customer service to Provider offices

• Creation and submission of travel request forms

• Other work-related duties may be assigned

  Requirements:

• Associates Degree

• Two years of customer service experience in a fast-paced environment

• Experience working within the Healthcare industry

• Knowledge of the Payer/Provider environment

• Understanding of HIPAA/PHI compliance regulations

• Strong computer proficiency including Microsoft Office programs (Word, Excel, Outlook)

  Preferred Qualifications:

• Able to resolve problems and escalate when appropriate

• Able to work effectively with internal team members and with cross-functional internal departments

• Able to multi-task and prioritize daily tasks in a fast moving and changing environment

• Strong organizational skills; including establishing priorities, process facilitation and project management/communication

  Working Conditions/Physical Requirements:

General office demands

Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

  Feeling Inspired? Ready to #MakeAChange? Apply today!

#iWork4CHNG

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Colorado Residents Only:

The base pay range for Colorado residents is $0.00 - $0.00 plus any relevant incentive pay programs that may be aligned to the role. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your base pay, Change Healthcare offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance; short-term and long-term disability insurance; Employee Assistance Program; PTO; tuition reimbursement; and employee-paid critical illness and accident insurance.

Diversity, Equity & Inclusion : •At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversityFeeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.