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Verint Systems, Inc. Engineer DevOps in Topeka, Kansas

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com

Overview of Job Function:

Cloud Operations is responsible for both facilitating internal development efforts and maintaining site reliability for our video SaaS product software as a service product. This position will work closely with all other teams to optimize performance and security on our infrastructure, and to assist incident management in the production environments. Key responsibilities for this role include facilitating application upgrades, building infrastructure enhancements, incident support and managing ongoing tasks. This is a US remote position, preference to EST, and possibly CST.

Principal Duties and Essential Responsibilities:

  • Configuration and infrastructure management with Terraform and Ansible.

  • Responsible to work with the global cloud operation team to ensure 24/7 availability of the SaaS application.

  • Development of and continual improvement of automation and procedures.

  • Analyze and support infrastructure in AWS including customer facing AWS production.

  • Monitor system logs, performance and recommend corrective action.

  • Document current environment and ensure updates are made regularly.

  • Collaborate with product owners, developers, and support staff to ensure continuous and reliable delivery of service.

  • Front line support for cloud monitoring (Infrastructure and Application).

  • Respond, troubleshoot and resolve production alerts and escalations from Support and Engineering.

  • Initiate incident response for cloud outages. Analyze trends to pro-actively prevent incidents.

  • Analyze and scale production infrastructure capacity.

  • Participate in cloud updates and maintenance.

  • Assist in security vulnerability and remediation.

    Minimum Requirements:

  • Bachelor’s Degree in Engineering, Computer Science, IT or a related field or equivalent work experience.

  • 3+ years of software development experience.

  • Advanced understanding of networking standard protocols and components such as: HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing.

  • Solid, hands-on Linux knowledge and administration.

  • Proficient in Git and related tools.

  • Proficient in application build pipeline tools such as Concourse CI, TeamCity, Jenkins, CodeBuild.

  • 2+ years of Cloud and related technologies: CloudWatch, CloudTrail, Config, Trusted Advisor, PH/SH Dashboard.

  • Ability to work in a fast-paced, dynamic and flexible environment.

  • Ability to think outside-of-the-box to generate creative solutions to problems.

  • Ability to multitask and work well under pressure.

  • Ability to learn new technologies quickly with some support and guidance.

  • On occasion, be available for off hours support to do upgrades, support, and deployment.

  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

    Preferred Requirements:

  • OWASP security principles.

  • S3, Glacier, VPC, Route 53, ELB, WAF, SES, SQS.

  • IAM, Certificate manager, KMS, Secrets.

  • AWS or other cloud platform administration.

  • Using Kubernetes and Docker containerization technologies on a large-scale multi-tenant commercial application.

  • Managing/supporting/deploying large scale Kubernetes clusters.

  • Managing multi AZs and multi regions application deployment.

  • EC2 and EC2 autoscaling.

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