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P1 Group, Inc. Dispatch Service Coordinator in Topeka, Kansas

Dispatch Service Coordinator

  • Topeka, KS

  • Full Time

  • Office - Topeka

  • Mid Level

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P1 Group, Inc., is seeking a Dispatch Service Coordinator for our Topeka, KS office.

Join our P1 Group Team!

Since 1919, P1 Group, Inc. has created a proud tradition, outstanding reputation and proven performance record in the electrical and mechanical construction and building service industries. P1 Group has established itself as one of the premier contractors both locally and across the nation. Offering a challenging and fast-paced work environment, P1 Group takes pride in its ability to maintain a high standard of excellence along with an ethical and friendly business culture. Additionally, the safety program, which includes a full-time staff, has helped the company win numerous national safety awards.

P1 Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

We have a competitive compensation and benefit package.

Responsibilities and Duties

  • Schedule service and emergency calls and dispatch assigned HVAC and Plumbing technicians.

  • Ensure schedule is up to date for all service technicians. Work with other Service Coordinators to maximize productivity and profitability of technicians.

  • Review and audit description of work performed by technicians.

  • Address customer issues relating to assigned technicians and accounts within your realm of authority.

  • Review readings from tasking as they are received in and make changes or additions such as serial numbers, belt sizes and quantities, and filter sizes and quantities.

  • Check hours for assigned technicians’ payroll and confirm hours with technicians before payroll is run each week.

  • Issue purchase orders as needed.

  • Issue new call service job numbers as needed.

  • Answer department service lines and answer other department phones as needed.

  • Back-up other Service Coordinators as required.

  • Compose memos for field service techs as required.

  • Assist with report gathering, and departmental data entry as required.

  • Discuss scheduling/manpower issues informally on a daily basis and formally once a week to insure maximum productivity, profitability and customer service.

Qualifications and Skills

The work schedule for this position has some flexibility, generally 8:00am – 5:00pm, Monday thru Friday.

  • Minimum of 3 years of work experience in operations dispatching or a similar administrative support position that has significant phone interaction.

  • Preferred - 3 years of work experience in a mechanical/electrical service related industry (HVAC, Plumbing, Refrigeration, Electrical).

  • Education: High School Diploma or GED equivalent required. Associates degree preferred but not required.

  • Proficient in using computer applications, specifically Microsoft Office products (Word/Excel/ Windows/Outlook). Must be willing to learn new software applications.

  • Able to work in a fast paced environment while maintaining accuracy.

  • Fast and accurate data entry skills - very important.

  • Able to work independently and maintain confidentiality.

  • Excellent oral and written communication.

  • Excellent organizational skills and detail oriented.

  • Excellent customer service.

  • Good reasoning ability and be able to quickly problem solve and resolve issues.

  • Able to satisfactorily pass a criminal background check and drug screen.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: email P1jobs@P1Group.com or call: 913-275-5694.