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Merck Director, Vaccine Organized Customer Marketing in Topeka, Kansas

Job Description

New Hires based in the US & Puerto Rico will be required to demonstrate that they have been fully vaccinated for Covid-19 or qualify for a medical or religious exemption or accommodation to this vaccination requirement, subject to applicable law.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified it’s legacy for over a century. Our company's success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Our Global Human Health (GHH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world.

The organization is comprised of sales and marketing professionals who are passionate about their role in bringing prescription medicines, vaccines, and other medical products to our customers worldwide.

Role Summary

The Director, Organized Customer Access and Reimbursement (OCAR) will serve to optimize our engagement with organized customers for the U.S. Vaccines Business Unit. The organized customer segment includes Payers, Employers, Integrated Delivery Networks, Clinically Integrated Networks (CINs,) local Vaccine related societies, and state public sector entities such as Federal Qualified Health Centers (FQHCs).

The OCAR director is accountable for defining needs and developing strategies and tactics to support the vaccines portfolio within the organized customer segments mentioned earlier. The OCAR director will function as a subject matter authority for the trends and behaviors of the organized customer segment within the context of the vaccine business.

The OCAR director requires strong knowledge of the organized customer segment, including Reimbursement of Vaccines, marketing planning execution skills, deep knowledge of the evolving vaccines healthcare landscape, robust analytical skills and strong team collaboration and leadership skills.

Role Responsibilities

  • Function as a subject matter authority for dynamics, trends, and behaviors of the organized customer segments broadly and within the context of the vaccine business to help drive our Vaccines strategy and performance

  • Develop Vaccines organized customer value proposition, and the associated messaging platform, to foster the prioritization and/or utilization of our Vaccines portfolio and compliant partnership with or company's given today’s evolving healthcare landscape and decision makers (volume to value-based care, Health Information Technology, IDNs and Payors/employers.)

  • Partner with Brand Marketers to adapt and scale branded or disease specific marketing programs for optimal deployment with organized customers

  • Create and deliver training content relative to new initiatives in the healthcare environment, including but not limited to health economic outcome research (HEOR), population health management and quality measures

  • Develop payor innovative contracting programs and pricing input, understanding the impact within the segment, and customer performance monitoring

  • Collaborate with Customer Engagement Team, Contracting Team, IAM team and Brand Teams to share insights to help meet the needs of our company and the organized customer and to design specific initiatives relevant to organized customers.

  • Develop relationships with key organized customer thought leaders, through established forums for feedback, e.g., Advisory boards

  • Collaborate on preparation of the annual Budget Plan and the organized customer marketing budget - People Management of a team including five associate directors.

Minimum/Preferred Education Requirements

  • Minimum – BS/BA

  • Preferred – MBA/MA/MS

Required Experience and Skills:

  • Minimum of 5 years local, regional, and/or global commercial functions including marketing, product management, or market access (or equivalent roles)

  • Minimum of 5 years’ experience in the pharmaceutical industry

  • Demonstrated cross-functional leadership / ability to partner across the organization

  • Strategic, innovative thinker with a learning orientation and desire for personal excellence

  • Exceptional communicator with strong verbal, written and presentation skills

  • Ability to process, integrate, and succinctly communicate large amounts of information

  • Business acumen and willingness to act even when uncertain of the outcome

Preferred Experience and Skills:

  • Vaccines commercial experience.

  • Track record of successfully competing in diverse markets and developing new markets and/or channels

  • Knowledge of digital platforms for customer analytics and customer engagement

  • Experience spanning functional boundaries

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/inst/1422$1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEOC GINA Supplement​

OFCCP EEO Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf)

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:




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Flexible Work Arrangements:

Remote Work


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Requisition ID: R150519