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Peloton Interactive, Inc. Director, Finance Operations - Credit & Collections Global Process Owner in Topeka, Kansas


Peloton’s Credit & Collections Global Process Owner will assume accountability as the single-point owner for the accounts receivable process areas across geographic and business unit boundaries. This position will partner with key members of the organization, business leaders, Finance, and Technology to drive collections operational excellence in support of Peloton’s strategic and financial objectives of profitable sales growth and cash management, while balancing credit risk and reward.

This position will also be involved in a variety of cross functional projects that have impact to the Finance Operations organization and require project management ability, understanding of operational and financial systems, and solid accounts receivable operational awareness. The position will also be expected to take ownership, identify process improvement opportunities for existing processes and controls, and drive positive change across the organization.


  • Orchestrate the strategic plan and continuous improvement efforts for credit and collections, encompassing process, tools, and data by:

  • Collaborating across geographies and business divisions to harmonize process requirements, taking local and statutory requirements into consideration, where required

  • Collaborating with technology resources to consider platforms/tools and system enhancements; recommending solutions to improve integration and streamline processes to support collections effectiveness and improved customer experience while taking local and statutory requirements into consideration

  • Providing recommendations on organizational structure to facilitate better integration and standardization of processes

  • Enhance reporting in support of monitoring compliance with global and local statutory policies across credit and collections processes

  • Align key partners (customers, business unit leaders, management etc.) on the direction of the global process

  • Assess team skills and hire replacements where necessary

  • Design and implement testing strategies and plans for ongoing process and technology change initiatives

  • Provide leadership and oversight over processes and team members in a changing environment

  • Build strong, collaborative working relationships with outsourcers and external business partners, with a focus on driving efficiencies and improving levels of service

  • Measure and report on key performance measurements, highlighting issues / areas for improvement and developing required action plans with a focus on improvement of order to cash cycle time (DSO)

  • Supervise and report on transactions and processes to ensure effective accounts receivable risk management and compliance with company policies

  • Monitor process controls and oversee and testing in compliance with Sarbanes Oxley; Maintain and document relevant policies and Standard Operating Procedures

  • Help drive stakeholder engagement, organizational change management and communication efforts with impacted business areas for critical transformation initiatives


  • BA/BS or master’s degree in accounting, finance or business required and/or experience in either management consulting/advisory firms-with a focus on finance transformation and shared services

  • Minimum of 10 years of credit and collection process experience

  • Significant knowledge and keen understanding of credit, collections and accounts receivable transactions and processes including how they are performed, upstream and downstream considerations, and leading practices in these areas to identify and drive process improvements

  • Proven project management skills

  • Ability to think strategically and connect the end-to-end process to the strategy of the business

  • Ability to motivate change and improve the end-to-end processes with a proven track record in business process re-engineering and systems analysis

  • Proven experience with data analysis, problem solving and solutions development

  • Solid understanding of internal controls, including Sarbanes Oxley compliance

  • Experience working cross-functionally with IT teams on enhancements, implementations, and conversions

  • Ability to effectively communicate and collaborate with customers, partners and team members across functions and geographies

  • Excellent oral and written communication, with proven skills in consulting with internal business clients and external customers

  • Versatile, dynamic candidate who demonstrates initiative, is results oriented, and flexible

  • Strong leadership capabilities evidenced by the ability gain the trust of, negotiate with, influence and empower a diverse group of stakeholders of varying levels

  • Ability to encourage and empower team members to perform at optimal levels

  • Familiarity with Salesforce, NetSuite, Zendesk preferable

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Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors..

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here (https://www.onepeloton.com/careers) on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.