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About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lead the field operations transformation PMO process, including driving the ideation funnels, new initiative intake, initiative analysis for PxQ and ROI, business case creation and approvals, project funding and implementation. Provide visibility on statuses for all the field ops portfolio of projects to enable better decision making, identification of key focus areas, and progress tracking of top initiatives. Provide organizational support and leadership across field ops to define transformation strategies, valuations for current and proposed strategies, definition and reporting of impacted KPIs by initiative, and tracking of actual monthly benefits compared to forecasted benefits at the project and portfolio level.

The Main Responsibilities

  • Act as an adviser to senior executive and leadership team in progressing key objectives and identifying and solving challenges.

  • Develop and refine management system to ensure visibility by consistent monitoring of the business objectives, including all key leading indicators from a financial and operational perspective.

  • Host weekly PMO status meetings to drive visibility to status on in-progress initiatives, and monthly actuals reviews for initiatives driving benefits.

  • Provide oversight of, and creation of, linkages for cross-functional projects, initiatives, and efforts across the senior leadership team.

  • Help plan and prioritize Operating Plan initiatives, working closely with critical teams across functions maintaining alignment with the company’s overall strategy, in-flight plans and general principles, e.g. process / system simplification.

  • Develop key messages and create presentations on behalf of field operations to socialize priorities across partner organizations such as product, finance, repair, and network operations.

  • Manage the new initiative intake process, host all intake calls, and ensure proposed initiatives meet requirements to have resources assigned and continue into the analysis phase of the process.

  • Leverage data to identify cost pool opportunities for targeted savings for the next potential transformation initiatives.

What We Look For in a Candidate

  • Bachelor’s degree or equivalent education and experience. Typically, with 8 – 10 yrs related experience and 3+ years’ experience at manager level.

  • 3+ years of functional expertise in at least one of the following areas: Operations, IT, A&E, BPI, Product, Marketing, Sales, etc.

  • Bachelor's Degree / MBA Preferred

  • Ability to structure and manage complex projects with limited direction.

  • Strong experience or engagement with a variety of the Lumen functions and understanding of core operational processes.

  • Strong analytical, critical thinking and problem-solving skills, good business judgment.

  • Strong organizational and/or project management skills.

  • Strong interpersonal and presentation (verbal/written) skills.

What to Expect Next

Requisition #: 270858

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.