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National Dentex Data Entry/Customer Service in Topeka, Kansas

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at our Heumann lab in Topeka, KS for a Customer Service Representative.

The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, flexible paid time off; 401K with company contribution; and tuition reimbursement!

ESSENTIAL FUNCTIONS:

  • Record and schedule customer work orders on the computer and distribute case materials to laboratory departments

  • Prepare invoices timely ensuring accuracy of billing data

  • Match customer prescriptions to invoices

  • Forward invoices and prescription forms to shipping department for delivery

  • Maintain filing system of invoices and supporting documents

  • Answer telephones, respond to inquiries and notify customers of delivery time when necessary

  • Assist in packing finished goods for shipment, and posting and mailing when requested

ENVIRONMENTAL CONDITIONS/EQUIPMENT USED:

  • Exposure to dental laboratory operations

  • Uses a computer, printer, telephone, postage meter, calculator, photocopier and facsimile machine

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

  • High school graduate or equivalent. Associate degree or equivalent preferred

  • Prior experience working in an office setting preferred but not required

  • Working knowledge of word processing, spreadsheet and database systems and the ability to operate standard office machines

  • Strong attention to detail and the ability to process data efficiently and accurately

  • Excellent communication skills and the ability to resolve conflicts with customers

  • Ability to multitask and prioritize tasks with limited supervision

  • Ability to lift up to ten pounds and occasionally heavier

Qualifications

Behaviors

Required

  • Team Player: Works well as a member of a group

  • Loyal: Shows firm and constant support to a cause

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

  • Self-Starter: Inspired to perform without outside help

Education

Required

  • High School or Equivalent or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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