Midwest Health Customer Service Representative Warehouse Phone Operator - Full-Time - 1st Shift in Topeka, Kansas
Summary: Answer multi-phone lines and assist customers. Duties and Responsibilities: * Participate in on-call rotation and respond to emergency calls on an on-call basis. * Talks with customers by phone and receives orders for delivery, pick-up, discontinuance, maintenance, or changes in service. * Fills out order forms, determines charges and coverage for services requested, and inserts data into information system. * Refers complaints of service failures to designated departments for investigation. * Creates patient's records. * Communicates with Insurances and other Organizations regarding equipment or service selection. * Schedules deliveries, pick-ups, discontinuances, maintenances, or changes in service. * Participates in traditional and e-learning programs. * Works effectively with other company employees, managers, and departments. * Performs all job functions with Company Mission, Vision, and Goal Statements in mind. * Participate in an on-call rotation. Requirements: * High school diploma or general education degree (GED); three to six months industry related work experience and/or training; or equivalent combination of education and experience. No professional certificate or licensure required, although preferred.