Capitol Federal Savings Bank CUSTOMER SERVICE ASSOC II in Topeka, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/10819429

A CSA II is responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.

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Hours: Monday-Thursday 8:20am-4:00pm; Fridays 8:20am-6:00pm; Rotating Saturdays 8:30-Noon

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1.n45%nn

Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding an offage. Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.

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2.n30%nn

Assists customers with opening all types of retail and safe deposit boxes as defined by the Bank and branch management. Performs maintenance on existing accounts.

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3.n10%nn

Use every customer contact as an opportunity to advise and cross-sell customers about additional services or programs that might benefit them.

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4.n10%nn

Research, troubleshoot and resolve external and internal customer inquiries as needed.

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5.n5%nn

Answer incoming calls verifying the identity of the caller. Determine the needs of the caller and minimize the time and effort to resolve their concerns.

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Must comply with current applicable laws, regulations and bank policies and procedures.

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Performs branch opening and closing duties as assigned.

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Maintains the most stringent standards of customer service confidentiality.

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Assists other departments and branches with transactions as needed, provides support for the department and branch management in fulfilling customer requests.

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ADA Requirements

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Physical Requirements

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Must be able to stand all day, walk to greet customer and escort customers to the work area. Employees will only sit during lengthy transactions when the customer is also sitting. Will have limited physical exertion and occasional lifting of up to 10 lbs. and occasionally lift a coin bag up to 30 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

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Working Conditions

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Must be able to routinely perform work indoors in climate-controlled shared work area.

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Mental and/or Emotional Requirements

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Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organizati n and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Ability to stand for long period of time, reach and bend, write notes and information given by a customer, good finger dexterity for using computer terminal and typewriter.

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