Oracle Customer Journey Manager in Topeka, Kansas
Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc.
As a manager of the software engineering division, you will apply your knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications, operating systems and databases according to provided design specifications. Build enhancements within an existing software architecture and suggest improvements to the architecture.
Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of product development. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.
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The Customer Journey Manager will use customer feedback and product insights to define strategies that will improve existing or create new experiences across our customers’ journeys and work with other stakeholders outside the product organization to improve or implement these experiences.
What We’re Looking For
We’re looking for a talented Customer Journey Manager to join our Experience Design team. You’ll be part of a team working towards accelerating the evolution of our product, processes, and technology to deliver an extraordinary user and customer experience.
You are driven to understand and improve every customer and user interaction to create an extraordinary experience that is always improving.
You are a customer journey specialist with enterprise software experience in research, strategy, and people management.
You are highly collaborative with all teams and roles to ensure we incorporate feedback and insights from across the organization.
You reinforce the use of best practices for user experience and adapt these frameworks to deliver business goals.
You are skilled at defining, documenting, and communicating processes and decisions.
You are able to lead and mentor teams and team members in an equal and collaborative environment.
You are an independent, self-organizing, and creative professional capable of adapting to a changing environment.
As a Customer Experience Manager, you will use your years of experience to lead by example, establishing and communicating best practices to guide team members and represent the team across the organization. You are a relationship builder and are comfortable working with roles of all levels and capabilities, incorporating ideas, and gathering inspiration from multiple sources.
You love rules and you know when to break them. You think systematically because you know that creating a coherent experience requires it, but you know when the system needs to expand to remain agile. You know when to do something completely unique and when to trust your past experiences.
What You'll Do
Be an ambassador for the customer journey; help define the vision while training and implementing new processes to build a practice.
Manage and lead a small team of analysts, researchers, and service designers to accomplish immediate tasks and big picture goals.
Support and conduct customer research to understand their needs and to identify opportunities for growth.
Dissect customer journey obstacles and tackle them in a methodical manner in order to overcome them effectively.
Manage and prioritize multiple projects of varying timelines, degrees of complexity, and scope.
Maintain up-to-date knowledge of advancements in customer experience, industry standards, changes, and trends.
Be the driving force for obtaining or creating the best tool for the practice.
Always think creatively about innovating the customer-facing and back-of-house operations experiences.
Diversity and Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer