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Blue Cross Blue Shield of Kansas CRM Administrator in Topeka, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12886945

The CRM Administrator participates in development and day-to-day operations of CRM and provides end-user support and troubleshooting. This person plays a key role in managing and administering activities around CRM, coordinating/resolving support tickets, upgrade initiatives, and developing new and maintaining existing workflows and plugins within CRM.\ \ This position is eligible to work hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.

Why Join Us

  • Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.

  • Family Comes First: Total rewards package that promotes the idea of family first for all employees.

  • Professional Growth Opportunities: Advance your career with ongoing training and development programs.

  • Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.

  • Stability: 80 years of commitment, compassion and community.

  • Flexibility: options to work onsite or hybrid available.\

What youll do

  • Designs, develops, tests, documents, implements, and maintains CRM based solutions.

  • Administer and support the system on a day-to-day basis, including but not limited to managing multiple user setup, profiles, roles, and role security, customization of objects / entities, fields, Forms / Layouts / Record Types

  • Design and configure changes to workflows, reports, dashboards, database fields and screens.

  • Develop the end user documentation, including application training manuals, job aids and workflows.

  • Respond in a timely fashion to end users needs, analyze/resolve support tickets relating to business applications and general systems issues.

  • Train, instruct and educate groups and individuals in a team environment.

  • Keep abreast of new features and functionality and providing recommendations for process improvements.

  • Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments, and coordinating actual software testing.

  • Serves as primary system administrator for the CRM environment with all users.

  • Participate in and manage integration projects.

What you need

  • Bachelors degree in information technology, Business administration, marketing, finance, computer science or related field, or in lieu of a degree, five years equivalent work/technical/computer science experience.

  • A minimum of three years of experience working with a CRM

  • Three years technical experience with SQL, HTML, and JavaScript.

  • Experience in project management, data management, training users, and experience providing support for end users.

  • A strong understanding of relational databases and data integration tools.

  • A minimum of 3 years experience working with MS 365 and MS software programs.

  • Advanced knowledge and understanding of PowerApps and Power Automate.

Bonus if you have

  • Experiences implementing a CRM in an enterprise environment and working with API interfaces for communicating with CRM systems.

  • Pega Systems implementation experience.


BCBSKS Grade: Exempt 17

Minimum salary: \$93,760

Salary determined based on education, skills and experience