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Nelnet Contract Specialist - NBS in Topeka, Kansas

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Contract Specialist is responsible for assisting client sales and retention efforts by supporting the end-to-end contract process for the business. The Contract Specialist assists the sales force and other business entities to develop contract documentation, maintains an accurate document filing system and contract database, fulfills administrative tasks associated with the contract process, ensures all contract documentation meets the company’s high standards of quality, and effectively communicates across internal departments, as well as with customers.


  1. Facilitate and support the contract workflow, from intake through document fulfillment and execution to back-end processing. Ensure documentation requests are completed, delivered, executed and processed timely.

  2. Develop and draft contract documentation by identifying and clarifying requirements, researching client-specific information and historical files, and verifying details with SMEs, key stakeholders, and leadership, as appropriate.

  3. Ensure documentation is accurate and formatted according to client, business, and company standards. Obtain internal quality control approvals to verify compliance with applicable business and product-specific guidelines.

  4. Review, edit, and finalize agreements and other documentation; process documents for execution and facilitate hand-off for implementation.

  5. Coordinate with other team members to ensure effective workflow, consistent process execution, and unified approaches to contract management.

  6. Leverage technology to help facilitate an efficient contract management process.

  7. Interface with finance, legal, sales, business development, sales operations, and other business teams to address and resolve issues related to contracts.

  8. Research contract matters of low- to mid-level complexity and provide requested information and/or recommended course of action option(s) for consideration.

  9. Stay abreast of changes in product/service offerings, translating those updates to incorporate changes/enhancements into documentation to ensure content is current (e.g., language, terms, pricing). Update and maintain all document templates.

  10. Track and manage inventory of documentation requests from internal and external sources; report on the contract process, request volume, status, execution, etc.

  11. Manage new and existing contracts and files, paper and electronic, to ensure organized file structure and accurate record retention.

  12. Evaluate processes, approach, coordination, and templates to recommend and implement changes for continuous contract process and content improvement.

  13. Assist with special projects, as directed by leadership.


Associate’s or Bachelor’s degree with emphasis in one or more of the following: business, accounting, law, English, technical writing, or related field.


  1. Minimum of two (2) years of work experience in a professional business setting, ideally in an analytical, technical problem-solving, or project management role.

  2. Business-to-business client service and project management experience.

  3. Experience with MS Office, including Word, Excel, PowerPoint, Outlook, and SharePoint, as well as experience working with databases, CRM systems (Salesforce), and Adobe Acrobat.


  1. Strong sense of urgency and the ability to adapt and work on multiple projects in a fast-paced environment while producing quality work and meeting deadlines.

  2. Detailed with a high level of accuracy.

  3. Knowledge of relevant industry and marketplace (preferred).

  4. Excellent analytical and problem-solving skills, critical thinking and ability to make sound interpretations.

  5. Well-developed interpersonal and client relations skills, as well as strong verbal and written communication skills.

  6. Excellent prioritization, organization and time management skills.

  7. Team player with the ability to handle tasks independently to closure.

  8. Ability to think beyond the task at hand and take initiative.

  9. Comfortable working collaboratively, efficiently, and effectively with both internal and external clients, stakeholders, subject matter experts, and leadership.

  10. Flexibility and adaptability.

  11. Ability to produce professional-quality MS Word documents in a timely manner.

  12. High degree of integrity and the ability to recognize the requirements for confidentiality.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.