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Salesforce.com, Inc Content Governance Sr Program Mgr, CSG in Topeka, Kansas

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

The Salesforce Customer Success Group (CSG) Content Team is looking for a Manager of Content Governance to lead the efforts surrounding the day-to-day content development process, the governance of content platforms, and to monitor overall content performance.

A collaborator at heart, you’ll partner across the organization to gather content development and publishing requirements and will build and deliver the guidelines, enablement, and tools needed to successfully create, publish, and host content.

You’ll use data to analyze content performance by platform and will iterate processes and guidelines to lead continuous improvement efforts across the entire content lifecycle. Your relentless leadership will help us support change by managing and improving our governance processes to ensure a consistent and quality experience for all content customers.

This is an incredible opportunity to join the content team responsible for driving expertise and scale across the most innovative company in the world!

Responsibilities

  • Govern the use of CSG content platforms and document content governance best practices and guidelines

  • Identify and enable users who will act as stewards of our content governance model

  • Review and provide reporting on content performance by platform. Use data to iterate on guidelines and future initiatives

  • Maintain content templates to ensure consistency across modality and platforms

  • Establish guidelines to audit content across platforms quarterly. Use findings to inform content maintenance and retirement

  • Establish and maintain the process for managing our content backlog

  • Collaborate with peers to build a content maintenance calendar and manage the schedule of updates

  • Work with the analytics team to create a centralized content performance dashboard

  • Create a monthly performance report; draft central communications to relay information

  • Create monthly update reports for leadership to call out highlights and areas for opportunities

Preferred Qualifications/Skills

  • 5+ years of related experience in content development, marketing, creative, program management, or equivalent skills

  • BA/BS or equivalent in operations, business management, technical communication, writing/composition, or similar field

Excellent interpersonal skills, both written and verbal

  • Experience using content platforms (Highspot, Kapost, Vidyard, YouTube) is a plus but not required

  • Able to influence senior/executive cross-functional partners and resolve challenges

  • Highly collaborative teammate who excels in a complex, matrixed environment

Able to coordinate multiple work streams simultaneously and be equally comfortable owning tasks

Able to work independently and be a self-starter, prioritize, multitask, and perform effectively

  • A relentless focus on the customer experience

​*LI-Y

For Colorado-based roles: Minimum annual salary of $75,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

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Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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