Stormont-Vail Healthcare Clinical Informaticist in Topeka, Kansas
The Clinical Informaticist uses nursing and other clinical knowledge to achieve the goal of improving health of populations, communities, groups, families, and individuals. The Clinical Informaticist provides ongoing support for service areas and clinical process optimization, as well as collaborates with the interprofessional healthcare team, and other stakeholders in their decision-making in all roles and settings to achieve desired outcomes.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Responds timely to user concerns regarding issues and takes action to address needs; involves vendor when needed. Tracks users’ concerns and looks for patterns in problems; utilizes support center software to log or follow up on each customer call, enter call status and document resolution. Assists with resolution of hardware related issues, including printing.
Follows operational processes to assure systems stability and availability. Tests any changes to system in test environment and works collaboratively with IS staff to ensure changes are moved to live environment in a coordinated manner, utilizing defined change management process. Ensures appropriate application downtime procedures are communicated.
Creates and maintains documentation related to application functionality, application support, application testing, application downtime process, and application restore. Assists in development of end-user education.
Works with end-users to optimize use of the system, paying special attention to workflow. Develops and implements application changes based on user recommendations and leadership approval. This includes order sets, flowsheets, reports, etc. Ensures changes needed to meet regulatory requirements, safety and financial requirements are appropriately prioritized.
Serves as liaison between IS and patient care staff including physicians. Seeks to understand clinician processes/workflow in individual departments via rounds.
Provide on-call support for the application, ensuring 24x7 support.
Provides assistance to any staff member where priorities have been assigned by immediate supervisor.
Applies appropriate customer service concepts to daily activities such as communicating service levels, providing necessary status reports, maintaining high customer satisfaction levels, maintaining an awareness of industry trends/changes, and creating solutions that meet customer needs.
Participate in the development, implementation and ongoing operation and optimization of clinical decision-making systems and processes and information systems that support effective, efficient, safe, timely, equitable and patient-centered care.
Participate in quality improvement projects and other projects pertaining to organizational goals and strategies and regulatory requirements – both in consultative and project lead roles.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree with licensure/certification/registration appropriate to the application that this position supports, two years’ clinical experience plus one year in IT application support (report writing, super user, IT implementation, table maintenance, IT training, or healthcare Helpdesk or IT support experience).
Certificates and Licenses:
Support for some vendor applications requires formal certification. For positions that primarily support Epic applications, vendor certification is required within 4 months of the last date of training for a given certification track; if certification is not achieved within this timeframe employee will voluntarily resign from this position.