Mirror Client Navigator ** Wichita, KS ** in Topeka, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11813215
Our Client Navigators must have great communication skills, be able to grasp and impart a full understanding of our network of programs, and what they offer, as well as possess meticulous attention to detail. Most importantly, Client Navigator must be passionate about saving lives! Qualified candidates will communicate effectively with potential clients, build a solid rapport, a foundation of trust, and exude empathy and understanding throughout the process. The Client Navigators shall operate in accordance with the policies and procedures determined by the Board of Directors and parties shall abide by all applicable federal, state, and local regulations, specifically, those related to KDADS Licensure Standards and the contractual agreements of funding sources.
Duties and Responsibilities:
+ Receive initial inquiry calls for admission.
+ Review prospective admissions against approved admission criteria, policies, and procedures.
+ Gather information and story from the caller
+ Initiate contact to gather required clinical, financial, and demographic data from clients and other sources if needed.
+ Is familiar with Medication-Assisted Treatment (MAT) and can objectively discuss options with clients.
+ Schedule Assessment through assessment coordinator.
+ Coach prospective clients and significant others in seeking treatment when they may be reluctant
+ Work collectively with the clinical team to engage, educate, and coordinate client care with the client, their identified supports, and community providers to ensure all services prescribed are implemented
+ Collaborates with staff to schedule admission appointments for clients; communicates admissions appointments with appropriate staff/departments to ensure support for incoming patients.
+ Communicates admission with the client, what to bring, and facility guidelines
+ Refers inquires to other agencies and community resources when prospective patients needs are not a fit with Mirror, Inc services
+ Coordinate with referral sources when appropriate
+ Coordinate transportation arrangements for patients as needed.
+ Follow up with clients daily during the admissions process to keep them engaged in services.