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Fiserv Client Manager IV in Topeka, Kansas

What does an outstanding Client Manager IV do?

As a Digital Banking Client Manager, you will be responsible for managing digital channels and electronic payments relationships with clients across North America. These financial institutions are leveraging solutions from Fiserv to achieve best-of-breed solutions to better serve their consumers. These client relationships require a Client Manager act as their advocate and ambassador to Fiserv, with an unwavering commitment to exceed performance results for the client and for Fiserv.

As a member of a high preforming team, you will be accountable to maintain a book of business and to show positive growth in the following areas:

  • Referenceability

  • Retention - Renewals

  • Cross sale of add-on products and services

  • Growth in product adoption & usage

You can look forward to:

Managing accounts with business responsibility for clients predominantly using the Corillian/Mobiliti ASP, Architect, CheckFree, Digital Payments, product bundles. Responsibilities include:

Managing Renewals

  • Quarterback the Digital Payments and Solutions renewals with clients, maximizing value while minimizing compression and adding new content to the deal

  • Partnering with Account Processing (Core) AE, the Client Partners where assigned, and the Client to facilitate renewals as contracts approach maturity.

  • Identifying add-on sales opportunities to bundle into renewals.

  • Proactively assisting the Core AE’s in contract negotiations as needed.

Cross-selling add-on products

  • Driving sales of add-on products and new features with existing clients, including products such as Zelle, TransferNow, FraudNet, Small Business, FundNow, Credit Sense, Link Live, SecureNow

  • Participating in the Commercialization of new offerings, by reviewing and providing input as needed on the development of sales tools and collateral.

  • Partnering with Product Management and Product Marketing to drive special pricing incentives and help socialize to Clients and Client Partners.

Overseeing Critical Client Service Escalations

  • Serving as liaison across groups to ensure rapid resolution of critical client issues, engaging and leveraging the appropriate resources as needed.

  • Assist with Client Communications by reviewing urgent materials and ensuing clients and internal stakeholders receive timely updates.

  • Coordinating internal Digital Banking resources to respond to escalations and participate in Client executive level meetings as needed.

  • Monitoring and providing business oversight to escalated support tickets, client enhancement requests, and major Professional Services projects.

Client Action Planning & Client Satisfaction

  • Cultivating, securing, and proactively maintaining Client References.

  • Developing and managing Client Action Plans for key clients as needed.

  • Serving as point of contact for the Core AE to engage on client satisfaction issues.

  • Identifying scenarios where Clients are experiencing favorable results and working with Marketing to create Case Studies and Press Releases.

Other Activities

  • Supporting the Client Advisory Board activities and communications.

  • Supporting client visits and client conferences as needed.

  • Coordinating with clients and Internal Billing to ensure billing accuracy and resolve any issues.

  • Coordinating team education on Digital Channels and Electronic Payments products as needed.

  • Providing solution expertise to help accelerate new client sales.

  • Mentoring other associates on sales and account management best practices

Required Qualifications:

  • Bachelor’s degree preferred

  • Minimum 5+ years’ experience in Client relationship management, service delivery and/or sales at the C-Level.

Preferred Qualifications:

  • Working knowledge of Fiserv account processing products, online banking products and business units a plus.

  • 5+ years of financial industry experience, specifically electronic banking, mobile banking and/or payments highly preferred.

Successful candidates will have:

  • Strong interpersonal and client/account management skills required.

  • Strong professional communication skills, including verbal, written, and presentation.

  • Proven ability to interact and influence at executive levels is required.

  • The ability to forge new relationships with internal business units, drive progress on goals with conviction, and get results even in adverse circumstances.

  • Take decisions and solve problems with little guidance, and in accordance with the overall strategy and intent for the business.

  • Exceptional time management skills, and ability to manage multiple projects and responsibilities concurrently, prioritizing as necessary, and setting expectations with stakeholders on timelines.

  • Strong working knowledge of Excel (including ability to create and interpret financial models) and PowerPoint (including ability to create compelling presentation content) is required.

  • A home office and available to work remotely

Travel Required :

  • Ability to travel up to 50%, overnight stays

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role, you will be aligned with our digital products and services. Digital Channels develops innovative online banking and mobile banking solutions for financial institutions of all sizes with a mission to deliver easy and compelling digital financial management and money movement always at your fingertips. Using in-depth research, user experience design, and industry best practices, Digital Channels' solutions are ranked as the top solutions in the market and adopted by some of the largest and most innovative financial institutions.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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