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Travelers Business Intelligence Analyst Manager in Topeka, Kansas

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Bus Intelligence & Management Information

Target Openings


Job Description Summary

The Claim Business Intelligence & Analytics organization has an exciting opportunity for a Business Intelligence Analyst Manager. The primary focus of this position will be to work on an Agile team reimagining the experience of how our business partners consume data. In this role, you will perform data analysis supporting the effort of rebuilding customer dashboards and determining the look and feel of the next generation of our Claim analytics portal. In addition, you will support the reporting efforts that respond to CAT events.

Overall responsibilities include but are not limited to:

• Eliciting, analyzing, specifying, documenting, communicating, and validating Business intelligence requirements

• Manipulating, validating, and analyzing data using SQL, Excel and other analytical tools to develop insights

• Driving improvements in data quality; Identifying data gaps to resolve issues

• Source-to-Target-Mapping

The Business Intelligence Analyst must have a true passion and curiosity around data. They must be able to understand and articulate the business requirements and how information needs to be consumed, as well as bring the necessary data insights to the forefront so our business partners can make more informed decisions around their desired business outcomes. Ideal candidates will have working knowledge of P&C Claim processes and Insurance operations. The individual must be detail oriented, an excellent communicator, have influencing skills and can multi-task. In addition, candidates should have the desire and interest to expand their technical skills in spaces that can include Data Modelling, ETL, Qlik and Cloud. This is an individual contributor position, will not have any direct reports.

Travelers offers a hybrid work location model that is designed to support flexibility.

Primary Job Duties & Responsibilities

  • Ensures that the business capability requirements align to the business intelligence and data strategy roadmaps.

  • Elicits, analyzes, specifies, documents, communicates and validates business intelligence requirements for assigned workflows/projects.

  • Responsible for developing a requirement approach for business intelligence initiatives, including developing estimates and timelines for business analyst deliverables.

  • Responsible for the ongoing rationalization of business intelligence assets to ensure they are providing utmost value for business outcomes.

  • Leads the execution of business analyst best practices in business intelligence; provides feedback and input into process improvements. Aids in the development of best practices.

  • Defines the capabilities that satisfy the broader business requirements.

  • Responsible for ensuring that requirement deliverables are compliant, auditable, unambiguous, complete, consistent, understood clearly and meet the business and technical needs of the project.

  • Offers insight and alternatives and obtains consensus among stakeholders. (May provide assistance on obtaining census to more junior staff where consensus difficult to reach).

  • Ensures requirement traceability is established and managed throughout the project lifecycle on more complex projects.

  • Facilitates cross functional requirement sessions about complex information needs and documents requirements; includes working with stakeholders to prioritize requirements based on aligned Business Intelligence capabilities and business need.

  • Review and provide business expertise to project requirements on Travelers business processes, products, and/or supporting systems.

  • Point of contact for business throughout and after project implementation.

  • Facilitates and utilizes the best practices for user acceptance testing (UAT) including creation, socialization, and execution of UAT plans.

  • Leads user groups and development of more complex documents, requirements and business process flows.

  • Aids in developing best practices regarding implementation readiness, user adoption, support, including communication, training and rollout plans on business intelligence solutions.

  • Provides project management support as necessary.

  • Aids in the design and implementation of all best practices used in business analysis.

  • Responsible for managing and fostering collaborative business and IT relationships.

  • Understands the business functions, processes, and overall business strategies.

  • Adheres and supports all data management practices and governance practices.

  • Leads medium to large size projects as needed.

  • May provide guidance to more junior team members.

Minimum Qualifications

  • Bachelors Degree in STEM (Science, Technology, Engineering, Mathematics), Business, or equivalent education and four years of business analysis experience required; or, five years of business analysis or analytics experience required.

  • Demonstrated intermediate analytic and diagnostic skills required.

Education, Work Experience, & Knowledge

  • 4 years supporting the development of Business Intelligence solutions preferred.

  • 2 years in leadership role on projects preferred.

  • Previous experience leading others preferred.

  • General understanding of the business functions, processes, and overall business strategies preferred.

Job Specific Technical Skills & Competencies

  • Demonstrated intermediate interpersonal skills.

  • Demonstrated intermediate communication and presentation skills.

  • Ability to work independently and as part of a team.

  • Intermediate project management skills.

  • Demonstrated ability to see results to completion.

  • Demonstrated ability to influence others.

  • Intermediate business acumen.

  • Seeks opportunities to learn and to influence others.

  • Intermediate problem solving and decision making skills.

  • Experience and ability using BI tools (as an end user) preferred.

  • Ability to interact effectively with others across functions.

  • Ability to think strategically.

  • Ability to consider others' ideas seriously and accept feedback.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .