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American Express Analyst/Senior Analyst-Training in Topeka, Kansas


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

American Express is an Equal Opportunity employer that has been repeatedly recognized for its efforts and commitment to creating a globally renowned and diverse workplace; being among the “100 Best companies to Work For” (Fortune Magazine), “Top 50 Companies for Diversity” (DiversityInc), and World’s Most Admired Companies (Fortune Magazine).

The Enterprise Marketing Platforms & Solutions (EMPS) organization within Enterprise Digital & Data Solutions (EDDS) is a global enterprise-wide Center of Excellence. EMPS’s mission is to enable marketing innovation and growth through quality, speed and delivery excellence. This position on EMPS’s Marketing Enablement Team has the responsibility to support multiple EMPS campaign execution and capabilities’ new hire training-related activities as well as deliver ongoing training to EMPS customers. Candidate must be able to function independently, effectively prioritize his/her work, and be willing to bring new ideas to the table. Some knowledge of training analytic tools and experience working with learning management systems is strongly preferred.

Key Responsibilities:

  • Responsible for providing strategic support for ongoing training program management related activities

  • Work towards becoming a subject matter expert of EMPS Campaign Execution Capabilities and Processes

  • Independently drive operational excellence for EMPS training efforts including coordination of training logistics, training facilitation and ongoing content management

  • Support the Manager – Transformation Enablement & Training, in partnering with capability and process owners to create and implement training plans that minimize employee resistance and maximize employee engagement

  • Actively track/document/report out on training program effectiveness success measures

  • Support the development of methods and tools to measure and evaluate training program impact and effectiveness across organization

  • Support the imminent multi-year transformation roadmap execution of strategic initiatives across EMPS


The successful incumbent will need to quickly develop relationships and position him/herself in an advisory role to best understand dynamic business requirements, identify save opportunities, analyze complex variables and create training strategies that are both valuable and actionable. The successful candidate will have an ability to work across a broad range of categories, regions and functions.

  • Experience or interest in operating in a Learning & Development role or relevant industry experience

  • Adept at supporting a large-scale training program

  • Experience with applying learning design and needs analysis techniques

  • 2 years of applying project management skills - time management, stakeholder management, project reporting skills

  • Proven ability to plan, organize, prioritize, and effectively manage multiple complex projects concurrently and develop in a fast-paced environment

  • Working knowledge of Change Management methodologies & best practices

  • Experience with tracking and reporting on high volumes of data and maintaining its integrity

  • Demonstrated ability to collaborate with business partners, internal customers, and colleagues to drive business results

  • Strong work ethic with an intense will-to-win and demonstrated personal excellence

  • Preferred degree In Organizational Behavior, Communications, Business, or related discipline

  • Ability to work well with ambiguity

  • Adept at problem solving / solutions-driven mentality

  • Grace under pressure

Required tool knowledge:

  • SharePoint

  • MS office – Excel, Visio, PPT

Preferred tool knowledge:

  • e-Learning Development Software (bonus if Adobe Captivate)

  • Salesforce

  • SnagIt

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Marketing

Primary Location: United States

Other Locations: Canada

Schedule Full-time

Req ID: 21021607