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PDS Tech Inc Senior Customer Support Representative in Shawnee Mission, Kansas

PDS Tech, Inc. is seeking a Customer Support Representative, in Overland Park, KS.

Summary:

  • Duties include analyzing and responding to messages by customers.

  • Resolving problems and maintain an ongoing relationship with customer.

  • Following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, customer set ups, updating customer files and profiles.

  • Develop and prepare proposals and presentations.

  • Prepares complex reports and performs audits.

Other Duties:

  • Analyzes medical and other data, make decisions, and interpret results

  • Ensures that federal, state, and local safety laws, regulations, codes, and rules are followed

  • Ensures that OSHA record keeping and Auto reporting requirements are adhered to

  • Prepares and/or coordinates information for internal and external contacts

  • Interacts with all levels of management and medical providers

  • Handles confidential and sensitive information tactfully and with discretion

  • Prepares for additional responsibilities within the HR Service Center Preferred Competencies

  • One year general office support or call center experience in a fast paced office environment. (Ideally, two plus years)

  • Possess strong customer service skills and professionalism

  • Ability to interact with all levels of management, both internally and externally

  • Detailed documentation and accurate records maintenance

  • Team player with strong interpersonal skills and concise written and verbal communication skills

  • Strong analytical, problem solving, basic research and time management skills

  • Demonstrated ability to manage multiple tasks under minimal supervision with high attention to detail

Minimum Qualifications:

  • Working knowledge of DOT regulations and OSHA regulations

  • Working knowledge or Microsoft Office (Word, Excel and Access), database systems and Adobe.

  • Typing and Computer skills proficiency required.(Standard 3-5 minute typing test = net of at least 35 WPM

  • Computer Navigation/Windows proficiency test = min. 85+%.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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