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AdventHealth Customer Service Specialist PFS in Shawnee, Kansas


Customer Service Specialist AdventHealth Shawnee Mission

Patient Financial Services

Location Address:

Woodland Hills Building

7315 E Frontage Road, Merriam, KS 66204

Top Reasons To Work At AdventHealth Shawnee Mission

  • Providing faith-based, whole person care to Kansas City since 1962

  • Excellent health benefits, an onsite child care center and fitness facility

  • Tuition reimbursement to support continuing education

  • Employee Referral Program

  • Largest health care provider in Johnson County with three campuses

Work Hours/Shift:

Full Time Days

Monday – Friday

8:00AM – 5:00PM

You Will Be Responsible For:

  • Greets patients and visitors in a prompt, courteous and helpful manner.

  • Respond accurately to a high volume of calls, demonstrating exceptional customer service & listening skills.

  • Maintains a pleasant, caring attitude when communicating with guests and patients through face to face contact, by phone or electronic communication.

  • Resolves patient issues on initial call or provides timely follow-up when additional research is required.

  • Handles incoming calls concerning patient balances, collecting payments and assisting patients as needed with their accounts and inquiries.

  • Maintains detailed and accurate documentation of all patient account related communication.

  • Processes Financial Assistance applications per hospital policy in a timely manner.


What You Will Need:

  • High School Diploma or Equivalent

  • 2 years’ experience in customer service-oriented position

  • Demonstrated customer service skills

  • Ability to communicate effectively over the phone and in person

  • General clerical skills

Job Summary:

The Customer Service Specialist is an accountable member of the patient care team, responsible for critical functions within the patient business office. These functions contribute to the smooth operation of the patient business office and a positive patient financial experience. Responsibilities include answering incoming phone calls in a fast-paced environment, greeting patients coming into the department, interpreting the status of patient accounts, and collecting balances due from patients. The Customer Service Specialist will also act as a liaison between other departments and carriers and agencies outside the hospital.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Shawnee Mission

Schedule: Full-time

Shift: 1 - Day

Travel: Mid-America Region

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.