University of Kansas Medical Center Workday Service Center Analyst in Salina, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11813317
rWorkday Service Center Analyst
Workday Service Center
Workday Service Center
Workday Service Center Analyst
Job Family Group:
Job Description Summary:
The Workday Service Center organization will be responsible for both the day-to-day operations of the Workday (and Adaptive Insights) applications as well as the strategic leverage of the applications in order for KUMC to maximize the value of Workday to the broader organization. The Workday Service Center will support the university's faculty, staff and student workers by serving as a first point of contact for designated Finance, Procurement, Budgeting, Grants, HR and Payroll inquiries and support. The hallmarks of the service center will be in delivering services that are timely, accurate and highly attuned to the university environment.
The Workday Service Center Analyst will be hands-on support for the Workday applications for KUMC. The Workday Service Center Analyst will provide subject matter expertise in some combination of finance, IT, grants, HR, payroll, budgeting and/or procurement. In addition, the Workday Service Center Analyst will work with matrixed resources throughout the university to ensure effective Workday support. More specific responsibilities will include managing Workday release and change processes, administering security within the Workday application, training and communication activities and a knowledge management framework. This role will foster an environment focused on customer service and a high level of collaboration and coordination with team members and customers.
This position reports to the Workday Service Center Assistant Director.
+ Education: Bachelor's degree in Human Resources, Finance, Accounting, Information Systems or related field or equivalent combination of education and experience.
+ Work Experience: Two years of job-related experience
+ Demonstrable hands-on experience of supporting applications (including Finance, Procurement, Grants, Budgeting, HR and Payroll)
+ Experience communicating effectively with diverse stakeholders, including customers and key process stakeholders
+ Experience in a call center or shared services environment
+ Work Experience: Three to five years of job-related experience
+ Experience supporting a cloud-based application
+ Working experience designing, executing and/or managing relevant business processes in a higher education or other complex environment
+ Experience in the use of customer support infrastructure tools, including a service management system, knowledge base and associated applications
Job Duties Outlined:
+ Create and deliver ad hoc training for end users on a variety of topics
+ Research and troubleshoot system issues in an effort to continuously improve business processes
+ Provide hands-on management of the Workday applications for KUMC community and participate in virtual presentations to enhance user experience
+ Provide data analysis and recommendations
+ Ensure effective daily maintenance of Workday applications including configuration updates, security maintenance, application monitoring, helpdesk operations, tenant management and reports and integrations management
+ Collaborate on development of communications to campus community regarding Chan e Management procedures associated with the Workday application upgrades. Communicate with users regarding new capabilities and releases.
+ Effectively maintain the repository of service center inquiry responses and issue resolutions, maintaining the associated content over time to reflect enhanced understanding and the evolving needs of the organization
+ Utilize ServiceNow and the Workday portal/landing page
+ As the subject matter expert, provide excellent customer service and act as a consultative partner to end users
+ Foster strong collaboration across the team and with its customers
+ Maintain productive relationships with designated stakeholders/administrators, collaborating at a high level to understand policies, procedures and established standards
+ Other duties as assigned
Pay Rate Type:
rTo learn more and apply online, please visit https://kumc.wd5.myworkdayjobs.com/en-US/kumc-jobs/job/Kansas-City-Metro-Area/Workday-Service-Center-Analyst\_JR003009 (https://apptrkr.com/2769009) or go to https://careers.kumc.edu/ and search for position number JR003009.